Pharmacy RX Telephone/Email Orders

Telephone Refills Make a list of all medicines needed. Dial 918-458-3687 or toll free 1-877-838-3100 ext: 3687 Listen to the recorded message. Give the following information: Your name & chart number. Date of your next appointment. Telephone # at which you can be reached for questions. Name of each drug & prescription number. If you can not remember the name or prescription number then list what the medication is for. REMEMBER: If you call BEFORE 2:00 p.m. your prescriptions will be ready after 2:00 p.m. the NEXT WORKING DAY. If you call AFTER 2:00 p.m. your Prescriptions will be ready after 2:00 p.m. within 2 working days. Telephone refills will not be available on the day of an appointment in the hospital. Telephone refill pick-up is NOT available on Federal Holidays or weekends.

E-Mail Refills Make a list of all medicines needed. Email: WWH.Refill@mail.ihs.gov Provide the information requested below. Give the following information: Your name & chart number. Date of your next appointment. Telephone # at which you can be reached for questions. Name of each drug & prescription number. If you can not remember the name or prescription number then list what the medication is for. REMEMBER: If you e-mail BEFORE 2:00 p.m. your prescriptions will be ready after 2:00 p.m. the NEXT WORKING DAY. If you e-mail AFTER 2:00 p.m. your Prescriptions will be ready after 2:00 p.m. within 2 working days. E-mail refills will not be available on the day of an appointment in the hospital. E-mail refill pick-up is NOT available on Federal Holidays or weekends.

IMPORTANT POINTS TO REMEMBER!

• You must ALWAYS go to registration first before you come to the pharmacy for medication pick-up.
• Please try to call or e-mail before 2:00 p.m. & pick up your medication after 2:00 p.m. the next day. Your prescriptions and CHART will be waiting for you.
• If you pick up your medications on the FIRST day they are ready, you will NOT need to request your chart for pharmacy (we have done that for you).
• The pharmacy closes at 5:00 p.m., we would appreciate you picking up your medications between 2:00 p.m. and 4:00 p.m. if at all possible to avoid longer waiting times that occur at the end of the day.
• If you wait and pick up your medications 2-5 working days after they are ready then you MUST REQUEST YOUR CHART to be sent back to the pharmacy by 4:00 p.m.
• All refills must be picked up within 5 working days or they will be returned to stock!
• If you have any questions, please call at 918-458-3105 and speak to your friendly pharmacist.
• PLEASE DO NOT REQUEST "ALL MEDS" WHEN ASKING FOR REFILLS. IDENTIFY EACH MEDICATION NEEDED REFILLED. "I NEED ALL MY MEDICATIONS." REQUESTS WILL NOT BE FILLED.

Understanding Your Medicines

Pharmacists can educate you about your medications, both prescription and nonprescription. The American Pharmaceutical Association, the national professional society of pharmacists, says that every person should be able to answer the following questions before taking any new medication.

1. What is the name of the medication and what is it supposed to do?
2. When and how do I take it?
3. How long should I take it?
4. Does this medication contain anything that can cause an allergic reaction?
5. Should I avoid alcohol, any other medicines, foods, and/or activities?
6. Should I expect any side effects?
7. What if I forget to take my medication?
8. Is it safe to become pregnant or to breast-feed while taking this medication?
9. Is there a generic version of the medication that my doctor has prescribed?

Drug Formulary [DOC-376KB]