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The IHS Help Desk can assist with issues related to Resource Patient Management System (RPMS), Citrix VPN, Website Blocks, Internet Outages, Network connectivity, Anti-virus Protection, National Patient Information Reporting System (NPIRS), IHS.gov Websites, and LISTSERV lists. To review a comprehensive list of services provided as well as expectations and constraints, view the IHS Office of Information Technology Customer Service Handbook [PDF - 801 KB].
Public User or Non-IHS Employees:
If you are experiencing a problem related to one or more of the noted systems above and need assistance, please contact the Help Desk using either email or phone. Both methods are listed in the "Contact Information" box on the right side of this page.
If you are an IHS employee and are having a problem related to one or more of the noted systems above, you can open a Help Desk ticket. If you are an established ticket technician you can manage your tickets by accessing Call Logging.
For more information on how to open a ticket and/or use the call logging see the How to use the Self Service (HEAT) ticketing system [PDF - 160 KB].
IHS Area Help Desk Contacts