U.S. Department of Health and Human Services
Indian Health Service: The Federal Health Program for American Indians and Alaska Natives
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Help Desk

Internal Support

Headquarters
Albuquerque

1-888-830-7280
support@ihs.gov

Headquarters Rockville
1-301-443-2423
1-888-880-1285
HQUserSupport@ihs.gov

The IHS Help Desk can assist with issues related to Resource Patient Management System (RPMS), Citrix VPN, Website Blocks, Internet Outages, Network connectivity, Anti-virus Protection, National Patient Information Reporting System (NPIRS), IHS.gov Websites, and LISTSERV lists. To review a comprehensive list of services provided as well as expectations and constraints, view the IHS Office of Information Technology Customer Service Handbook [PDF - 857KB].

Public User or Non-IHS Employees:
If you are experiencing a problem related to one or more of the noted systems above and need assistance, please contact the Help Desk using either email or phone. Both methods are listed in the "Contact Information" box on the right side of this page.

IHS Employees:
If you are an IHS employee and are having a problem related to one or more of the noted systems above, you can open a Help Desk ticket. If you are an established ticket technician you can manage your tickets by accessing Call Logging.


For more information on how to open a ticket and/or use the call logging see the How to use the Self Service (HEAT) ticketing system [PDF - 160KB] guide.

IHS Area Help Desk Contacts

Aberdeen
Email: abrareaithelpdesk@ihs.gov
Phone: 605-335-2500
Alaska
Email: Patrick.elie@ihs.gov
Phone: 907-729-2872
Albuquerque
Email: abq-ims@ihs.gov
Phone: 505-248-4610
Bemidji
Email: bemhelpdesk@ihs.gov
 
Billings
Email: BILAreaITHelpdesk@ihs.gov
Phone: 406-247-7160
California
Email: caohelp@ihs.gov
Phone: 916-930-3981
Nashville
Email: nas_dirm@ihs.gov
Phone: 615-467-1525
Navajo
Email: navirmstaffnavajoarea@ihs.gov
Phone: 928-871-1302
Oklahoma
Email: oca-helpdesk@ihs.gov
Phone: 405-951-6033
Phoenix
Email: phx.helpdesk@ihs.gov
Phone: 602-364-5200
Portland
Email: support.pao@ihs.gov
Phone: 503-414-7763
Tucson
Email: jave@ihs.gov
Phone: 520-295-2500

Frequently Requested Non-IHS Help Desk Contact Information

UFMS Help Desk:
Phone: 1-866-925-8367
Email: ufms_prismhelpdesk@ihs.gov
GovTrip Help Desk:
Phone: 1-888-663-3447
Email: egovtravelhelpdesk@hhs.gov
ITAS Help Desk:
Phone: 1-301-504-3000
VistA Imaging Support
Phone: 1-888-596-4357
Email: vasd@va.gov
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