The IHS Division of Oral Health is an ADA CERP Recognized Provider
You want to be effective with every client, but sometimes it feels like you are not only ineffective, you might even be bothersome. This training will help you improve your communication skills. You will learn to listen better, hear what your client is really saying, and therefore know what kind of information will really help them. Plus, you’ll get to test the techniques presented, so the next time you meet with your client, you’ll be ready to listen and be heard. The training consists of two interviews, a coaching session on basic communication skills and a discussion of these skills, a short quiz and a practice session to gain experience.
Course developed February, 2008; reviewed March, 2011.
At the end of this training, you will be able to:
Identify six techniques important in building relationships with clients to enhance lifestyle change
Apply the six techniques in a simulated counseling session
Describe one change you can make in your practice as a result of completing this training
It is the policy of the Indian Health Service, Division of Oral
Health, that faculty/planners disclose any financial or other relationships with commercial companies whose products may be discussed in the educational activity.
The Indian Health Service, Division of Oral Health, also requires that faculty disclose any unlabeled or investigative use of pharmaceutical products and medical devices.
Images that have been falsified or manipulated to misrepresent treatment outcomes are prohibited.
None of the faculty/planners for this activity has a conflict of interest, and there is no use of unlabeled or investigative pharmaceutical products or medical devices.
No images have been falsified or manipulated to misrepresent treatment outcomes.The educational objectives, content, and selection of educational methods and instructors are conducted
independent of any commercial entity.
Concerns or complaints about this course may be directed to Mary Beth Kinney or to ADA CERP (http://www.ada.org/goto/cerp).
You must have a computer with internet access and a browser such as Internet Explorer. You must also have Flash 8 Player installed on your computer to watch the videos. Click on the "Flash" link in the bottom navigation menu to install the player, if necessary. If you have trouble viewing any of these video trainings, contact us for alternate viewing options at firstname.lastname@example.org.
Tuition Payment Information:
Tuition must be paid in full 8 weeks prior to the start date of any course. Request for refunds must be received in writing at
least two weeks before the course begins. For each refund request, there will be an administrative charge of $100. No refunds will be made to registrants who fail to attend a course.
If IHS CDE program cancels a course, then 100% of the tuition will be refunded.