U.S. Department of Health and Human Services
Indian Health Service: The Federal Health Program for American Indians and Alaska Natives
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Saturday, November 01, 2014

Division of Diabetes Treatment and Prevention - Leading the effort to treat and prevent diabetes in American Indians and Alaska Natives


Problem Solving Among Co-Workers

Quiz

This quiz consists of multiple choice questions with one correct answer.
Please select one answer for each question, then click the Submit Answers button at the end of the quiz.
1. Which of the following is not a step in problem solving?




2. Which of the following represents a missed opportunity by an experienced employee to build a relationship with a new employee?



3. Which of the following represents a missed opportunity by the new employee to build a relationship with the experienced employee?




4. One of the techniques that can be used during a coaching session with a new employee to help build a relationship with an experienced employee is:




5. An important technique a counselor can use to help employees build good relationships is to:




6. The counselor spent a lot of time exploring Kathy’s feelings. As the supervisor, you might:





7. What can a counselor do to help an experienced employee understand and accept his/her role in building a relationship with a new employee?




8. In the scenario presented, a new starting point for the experienced employee could be to:



9. The supervisor should do which of the following to help the experienced employee recognize the importance of team work?




10. Which of the following can help in resolving the problem?




11. This communication skill helps to identify possible solutions:




12. To ensure that problem solving occurs, as a supervisor, you could:





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Division of Diabetes Treatment and Prevention | Phone: (505) 248-4182 | Fax: (505) 248-4188 | diabetesprogram@ihs.gov