U.S. Department of Health and Human Services
Indian Health Service: The Federal Health Program for American Indians and Alaska Natives
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Thursday, November 27, 2014

Division of Diabetes Treatment and Prevention - Leading the effort to treat and prevent diabetes in American Indians and Alaska Natives


Quick Guide Cards

Folder tab graphic with Overview, How To and Other Resources tabs

Why is this important?

Screenshot of Program Planning Commercial
  • Effective communication skills can help improve relationships with clients and co-workers.
  • Conflict resolution skills provide a framework for analyzing and addressing workplace conflicts.
  • Basic counseling skills can be used in solving problems and help build a better team

Key Points

  • Strategies discussed:
    • Use open-ended questions
    • Reflection
    • Empathy
  • TRFC acronym:
    • Topic
    • Relationship
    • Face-saving
    • Communication Strategies
  • Steps in problem solving:
    • Identify the problem
    • Identify common goals
    • Identify possible solutions
    • Chose the best solution
Overview How To Other Resources

Division of Diabetes Treatment and Prevention | Phone: (505) 248-4182 | Fax: (505) 248-4188 | diabetesprogram@ihs.gov