U.S. Department of Health and Human Services
Indian Health Service: The Federal Health Program for American Indians and Alaska Natives
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Friday, August 01, 2014

Division of Diabetes Treatment and Prevention - Leading the effort to treat and prevent diabetes in American Indians and Alaska Natives


Handling Workplace Conflicts

Ever had a conflict with a co-worker?   Watch as a conflict arises and is settled between a program director and a field supervisor. Learn how to apply a terrific (TRFC) acronym towards resolving workplace conflicts. Learn to identify four levels of conflict communication, be given the opportunity to apply skills to resolve conflicts and develop strategies that you can use when conflicts arise. You can complete the training during one sitting (60 minutes) or view a section when you have the time.

Use the video menu on the right to begin the training.   For the most effective use, view the videos in the order in which they appear on the menu.

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Note: The CME/CE credit for the Communication Skills Trainings expired March 31, 2011.
CME/CE credit is not offered for this course except for dental professionals. A Certificate of Completion is available following the quiz and evaluation.

video example

Click on the links below to print a handout before you start the training, and see how you can use this for group training.

Presentation Handout – Print before you start the training. [PDF - 64 KB]

Discussion Guide – Intended for group education. [PDF - 61 KB]

Requirements: You must have a computer with broadband Internet access. For the best experience viewing the videos, use Internet Explorer 7 or greater and Flash 8 player. Click on the "Flash" icon to install the player, if necessary. If you have any trouble viewing the video trainings, contact us at diabetesprogram@ihs.gov for alternate viewing options.

Division of Diabetes Treatment and Prevention | Phone: (505) 248-4182 | Fax: (505) 248-4188 | diabetesprogram@ihs.gov