RRM Category: ADMINISTRATION
RRM Module: Office Services
Overview:
The RRM Office Services staffing module estimates the requirements for office staff to provide general clerical support, receptionist & telephone support, mail management, property management, appointments and scheduling support. The workload parameter that is the key variable in the staffing estimation is the total facility staff.
Services Description:
The Office Services staff perform the following list of activities:
General clerical support
Receptionist & telephone
Mail management
Property management
Appointments and scheduling
Staffing Criteria:
If facility has less than 15 FTEs the Office staff FTE is the fraction of the total staff divided by 15.
Fixed Office staff of 2 FTEs for every 50 staff facility plus, 0.20 FTE for every 50 FTEs above 50.
STAFFING FORMULAE
Driving Variables:
Total facility staff
Personnel Categories:
Office Staff
MINIUM STAFFING LEVEL (fixed)
| Personal Category |
FTEs |
per |
Driving Variables |
Min. |
Max. |
|
Office Staff
|
2
|
|
Per Facility with 50+ staff
|
|
|
VARIABLE STAFFING LEVELS:
| Personal Category |
FTEs |
per |
Driving Variables |
Min. |
Max. |
|
Office Staff
|
0.20
|
50
|
Total Facility Staff
|
50
|
n/a
|
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| 
