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California Area Office logoCalifornia Area Office

Improvement Support Team

The aim of the Improvement Support Team (IST) is to create, sustain, and promote a collaborative approach to support the dissemination of innovation and improvements in care across the Indian health system.  They serve as the liaison between the National IPC office, the Areas, and the participating IPC5 and QILN sites.  They also assist the IPC National staff to review results, approaches, and challenges, and identify the most productive changes and measures.   

Improvement Support Team (IST): CAOIST@ihs.gov includes the following personnel and can be reached by email, phone or mail:

Indian Health Service, California Area Office
650 Capitol Mall, Suite 7-100
Sacramento, CA  95814
(916) 930-3981

A CAO IST member has been assigned as the primary contact for each IPC5 and QILN site.  Please feel free to contact any of the team members below  or use the CAOIST@ihs.gov distribution list to contact the entire team.

Healthcare Facility Name /
IHS IPC Primary Contact
Email Extension
American Indian Health & Services (Santa Barbara) /
Marilyn Freeman, RHIA
marilyn.freeman@ihs.gov Ext. 362
Karuk Tribe of California - Yreka /
Marilyn Freeman, RHIA
marilyn.freeman@ihs.gov Ext. 362
K'ima:w Medical Center (Hoopa) /
CDR Wendy Blocker, MSN
wendy.blocker@ihs.gov Ext. 308
Lake County Tribal Health Consortium /
Helen Maldonado, PA-C, CDE
helen.maldonado@ihs.gov Ext. 332
Lassen Indian Health Center (Susanville) /
Susan Ducore, RN, MSN
susan.ducore@ihs.gov Ext. 323
Native American Health Center (Oakland) /
Susan Ducore, RN, MSN
susan.ducore@ihs.gov Ext. 323
Riverside/San Bernardino County Indian Health, Inc. - Morongo /
CDR Wendy Blocker, MSN
wendy.blocker@ihs.gov Ext. 308
Riverside/San Bernardino County Indian Health, Inc. - Pechanga /
CDR Wendy Blocker, MSN
wendy.blocker@ihs.gov Ext. 308
Riverside/San Bernardino County Indian Health, Inc. - Soboba /
Helen Maldonado, PA-C, CDE
helen.maldonado@ihs.gov Ext. 332
Riverside/San Bernardino County Indian Health, Inc. - Torres-Martinez /
Susan Ducore, RN, MSN
susan.ducore@ihs.gov Ext. 323
San Diego American Indian Health Center /
Susan Ducore, RN, MSN
susan.ducore@ihs.gov Ext. 323
United Indian Health Services, Inc.  (Arcata) /
Marilyn Freeman, RHIA
marilyn.freeman@ihs.gov Ext. 362

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