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Indian Health Service: The Federal Health Program for American Indians and Alaska Natives
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California Area Office logoCalifornia Area Office

Who can I call for Resource & Patient Management System (RPMS) & Network assistance?

An end user at a Tribal or Urban health program should always contact their local IT support center / RPMS Site Manager first. Then if more assistance is needed, local IT or Site Manager should contact the IT Staff at the California Area IHS (CAIHS) at (916) 930-3981 Ext. 353. If support is needed beyond what the California IT staff can provide, they will submit a trouble ticket with the Albuquerque OIT (Office of Information Technology) helpdesk.

When requesting assistance via email, please provide as much information as possible:

If RPMS related:

  • which option(s) you were using when the problem occurred
  • name of user having the problem and their contact information
  • brief description of the problem you're having>
  • screen shot of the problem

If WEB related:

  • Inaccessible web site URL (aka Internet address) and section
  • brief description of the problem you're having

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Indian Health Service (HQ) - The Reyes Building, 801 Thompson Avenue, Ste. 400 - Rockville, MD 20852