U.S. Department of Health and Human Services
Indian Health Service: The Federal Health Program for American Indians and Alaska Natives
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Thursday, October 02, 2014

Division of Diabetes Treatment and Prevention - Leading the effort to treat and prevent diabetes in American Indians and Alaska Natives


Handling Workplace Conflicts

Quiz

This quiz consists of multiple choice questions with one correct answer.
Please select one answer for each question, then click the Submit Answers button at the end of the quiz.
1. One technique a supervisor can use to reduce the fear in conflict resolution is to:




2. Which statement is a good example of the supervisor "staying in the conversation" in conflict resolution?




3. Select the statement that has the correct terms for the four levels of conflict.




4. Which of the following statements identifies the "topic" level of conflict?




5. Which statement describes one of the principles of conflict resolution?




6. The "power differential" is an aspect of which level of conflict?




7. Which of the following statements identifies the "relationship" level of conflict?




8. All of the following, except one, are factors important in “face saving”. Select the one that does not apply.




9. Separating discussion from decision making is an important concept in which level of conflict?




10. Which one of the following does not help in “troubleshooting” conflicts?




11. Which of the following statements is true?





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Division of Diabetes Treatment and Prevention | Phone: (505) 248-4182 | Fax: (505) 248-4188 | diabetesprogram@ihs.gov