Skip to site content

Indian Health Service The Federal Health Program for American Indians and Alaska Natives

National Director's Awards

IHS Director's Award for Customer Service

Purpose:
This award recognizes service that has significantly advanced the IHS mission, goals and priorities through customer service. This award is designed to recognize innovation and exceptional performance and/or exemplary actions resulting in quality service to customers, stakeholders, and/or partners of the IHS.

Eligibility:
All IHS employees or team of employees, including Tribal employees and contractors. Teams may consist of employees from the same organization or from a number of different organizations.

Criteria:
  • An act of outstanding customer service that clearly required an in-depth understanding of the needs of the customer
  • An achievement in customer service that demonstrates possession of technical understanding, capability and imagination to devise creative solutions to challenging problems confronting our customers
  • Instances or situations where the nominated individual or team has provided outstanding customer service by going beyond expectations to:
    • Fully understand a customer's situation
    • Seek out an effective way to address the customer's needs; and
    • Follow up to ensure that the needs have been met and that the customer is happy with the result
  • Performance should clearly exceed expectations