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U.S. Department of Health and Human Services
Phoenix Area

Patient and Visitor Guidance During Respiratory Illness Season

At PIMC, nothing is more important than the health of you and your family. We are taking many steps to protect your health when you visit our campus during respiratory illness season.

Frequently Asked Questions

  • If you have been exposed and are asymptomatic (no symptoms) or are experiencing mild COVID-like symptoms, please call us at 602-263-1695 to schedule a COVID-19 test.

    If you are experiencing moderate/severe symptoms, please come to the Emergency Department for evaluation.

  • PIMC offers the updated 2023-2024 Formula of Moderna COVID-19 Vaccine to patients ages 6 months and older and Novavax COVID-19 Vaccine, Adjuvanted for patients ages 12 years and older. The vaccines have been updated to protect against COVID-19 caused by the omicron variant XBB.1.5 of SARS-CoV-2 . If it has been two months or more since your last dose, you are eligible to receive this updated formulation.

    If you are American Indian/Alaska Native but don’t have a PIMC chart number, please call 602-263-1695 to schedule an appointment. PIMC patients with an existing chart can walk-up to the Immunization Clinic Monday thru Friday, except Federal Holidays.

    Hours

    Monday - Tuesday 11:00am to 6:30pm
    Wednesday - Friday 9:00am to 4:30pm

    At this time patients ages 6 months to 4 years of age are being seen by appointment only in the Pediatric Clinic for COVID-19 Vaccines. Please call 602-581-6216 to schedule.

  • At this time, masking is optional.    

  • At this time, there are no COVID-19 specific visitor restrictions in place.

  • You may be able to use a telehealth option for your appointment. A telephone or video appointment allows you to talk to your PIMC Clinic provider from the comfort and safety of your home. Please give us a call at (602) 263-1695 to discuss your options.

  • What are Phoenix Indian Medical Center’s (PIMC) health facility’s guidelines on masks, visitors, and symptom screening as COVID-19 levels change?

    When you come to PIMC, your health and safety is our priority. As COVID-19 levels change in our local communities, we’ll adjust our health protection levels at each facility to meet the current needs.

    When COVID-19 levels are low

    • Masks: Masking is optional.
    • Entry screening: Please self-screen, even if you have an appointment. If you’ve had any COVID-19 symptoms in the past 48 hours, call first unless you need care now. Read the next question on this page to learn more about how to self-screen.
    • Physical distancing: Not required.
    • Visitors: Visitors are welcome. For inpatients and residents, your care team will determine the time and length of the visit on a case-by-case basis.
    • Appointments: We encourage in-person appointments.

    When COVID-19 levels are medium

    • Masks: Everyone must wear a mask in areas where patients are present.
    • Entry screening: Please self-screen, even if you have an appointment. If you’ve had any COVID-19 symptoms in the past 48 hours, call first unless you need care now. Read the next question on this page to learn more about how to self-screen.
    • Physical distancing: Not required.
    • Visitors: Your care partner is welcome. No other visitors. If you have questions about other visitors, ask your care team.
    • Appointments: We encourage in-person appointments. If you’d like a phone or video appointment, ask your care team about your options.

    When COVID-19 levels are high

    • Masks: Everyone must wear a mask. Your care team will wear masks. They may also wear goggles or face shields when they meet with you.
    • Entry screening: You will be screened for COVID-19 symptoms at the entrance. Or they may ask you to self-screen, even if you have an appointment. If you’ve had any COVID-19 symptoms in the past 48 hours, call first unless you need care now. Read the next question on this page to learn more about how to self-screen.
    • Physical distancing:Required. Stay at least 6 feet away from others as you move around the facility.
    • Visitors: Approved visitors only. Ask your care team who can visit.
    • Appointments: Ask your care team about phone or video appointment options.

  • We ask that all patients, visitors, and staff coming to our facilities perform a “self-check” for COVID-19 symptoms.

    Please note the below list of common COVID-19 symptoms:

    • Fever or chills
    • Cough or sore throat
    • Shortness of breath or trouble breathing
    • Fatigue (feeling very tired)
    • Headache or muscle or body aches
    • New loss of taste or smell
    • Congestion or runny nose
    • Nausea, vomiting, or diarrhea

    If you’ve had any of these symptoms within the past 48 hours, call first unless you need care now—even if you have an appointment. We’ll help you get any needed tests or treatment for COVID-19. Or you can go to the emergency room for COVID-19 treatment.

    Note: These are not all possible COVID-19 symptoms.

    Check COVID-19 symptoms on the CDC website Exit Disclaimer: You Are Leaving www.ihs.gov 

Additional Questions or Concerns

If you have additional questions not covered in the above FAQs, please call us at 602-263-1200, select option '0' and ask for the Nurse Advice Line.