U.S. Department of Health and Human Services
Indian Health Service: The Federal Health Program for American Indians and Alaska Natives
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Web Services  

Development Process

Static Website Request Process

  1. Content Manager (CM) or Subject Matter Expert (SME) contacts Web Services Management to discuss potential project.
  2. The CM and/or SME collects content on topic that IHS.gov is lacking or needs revamping.
  3. A WSRF is submitted online.
  4. Web Management reviews submission and content for appropriateness of topic, integration and collaboration into IHS.gov.
  5. WSRF is placed in queue once approved by Web Services Manager.
  6. Once the project is nearing assignment, the Web Services Manager will contact the project sponsor to ensure they are ready to begin work and discuss project.
  7. Once the project comes to the top of the queue, it will be assigned to the first available web services designer or outside contractor.
  8. Upon completion of designing the website, the sponsor will review and approve.
  9. Web Services Manager reviews site for federal, department and IHS standards as well as Section 508 and usability. If there are issues, they are addressed.
  10. Website is moved to production and linked from the appropriate core navigation sections of IHS.gov.

Web Application Request Process

  1. Project Sponsor contacts Web Services Management concerning project basics.
  2. WSRF and Business Needs Statement (BNS) are submitted via the online WSRF form.
  3. BNS is reviewed with submitter and an estimated project cost is established based on requirements.
  4. The project will be reviewed and approved as follows:
    • Projects under $100,000 will be reviewed and approved by the Web Services Management and placed in the queue assuming no problems are discovered.
    • If the costs exceed $100,000, it must also go through the TRB and ITIRB for approval. If approved, it will be added to the application queue.
  5. Once the project is nearing assignment, the Web Services Project Manager will contact the project sponsor to determine various aspects of the project and start to document a project management plan, schedule, etc.
  6. When the project comes to the top of the queue, it will be assigned to the first available web application developer or outside contractor hired to do the work.
  7. Requirements, test plans and project management documents will be created and finalized, sent to web management for approval, and the project coding will begin. All CPIC required.
  8. Upon completion of coding, the programmer will provide a link to the project sponsor for them to review their web application. Design and other visual aspects as well as content-tweaking may occur here. Functional requirements cannot be changed at this point.
  9. Web Services Manager reviews site for federal, department and IHS standards as well as Section 508 and usability.
  10. Website is moved to production and linked up from the appropriate core navigation sections of IHS.gov.