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2010 Catalog: All Courses

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DE0024: Quality Improvement Issue of The IHS Dental Explorer

 
Date: By Request
Course Status: Available
Facility: Online
Location: Online
Instructor: Timothy Ricks
Level: Basic
Audience: Dentists, Hygienists, Assistants, Support Staff
Quota: 0 - 1000 students
Tuition: $0.00
Hours: 1.00 (Total CDE); 1.00 (DANB Non-Clinical); 1.00 (AGD - 151)
Joint Sponsorship: No
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Summary:

As dental professionals, we all know what it takes to run a quality dental program. But what is “quality”? Quality is dependent on perspective. For our patients, quality in a dental clinic may mean that the staff spends time with them, there is an absence of pain, or the dental visit was quick. From a provider standpoint, quality may be how long restorations remained viable, how a patient’s oral health status improved, or whether our documentation in the patient record was adequate. From an administration standpoint, quality may be defined by the number of patient complaints received or by how much the dental program costs. The point is that quality of care is defined differently depending on your perspective. This issue of the IHS Dental Explorer will explore why quality improvement matters, and how dental programs can improve the quality of care provided to their patients.

Learning Objectives:

After completing this course, participants will be able to:
1. State the aims of quality improvement using the Chronic Care Model.
2. Describe different ways to measure improvement.
3. List the different components of the PDSA Cycle.
4. Distinguish between outcome, process, and balancing measures.
5. Explain specialize teams to support programs in quality improvement.
6. Identify who is responsible for quality improvement in dental programs.

Speaker / Presenter:

Timothy Ricks — Director, Office of Public Health and Area Dental Officer For follow-up questions, please contact the speaker at tim.ricks@ihs.gov.

Disclosure Policy:

It is the policy of the Indian Health Service, Division of Oral Health, that faculty/planners disclose any financial or other relationships with commercial companies whose products may be discussed in the educational activity. The Indian Health Service, Division of Oral Health, also requires that faculty disclose any unlabeled or investigative use of pharmaceutical products and medical devices. Images that have been falsified or manipulated to misrepresent treatment outcomes are prohibited.

None of the faculty/planners for this activity has a conflict of interest, and there is no use of unlabeled or investigative pharmaceutical products or medical devices. No images have been falsified or manipulated to misrepresent treatment outcomes.The educational objectives, content, and selection of educational methods and instructors are conducted independent of any commercial entity.

Accreditation:
The IHS Division of Oral Health is an ADA CERP Recognized Provider

The IHS Division of Oral Health is an accredited sponsor of continuing education under the American Dental Association Continuing Education Recognition Program (CERP). ADA CERP is a service of the American Dental Association to assist dental professionals in identifying quality providers of continuing dental education. ADA CERP does not approve or endorse individual courses or instructors, nor does it imply acceptance of credit hours by boards of dentistry. Concerns or complaints about a CE provider may be directed to the IHS at IHS CDE Coordinator or to the Commission for Continuing Education Provider Recognition at CCEPR.ada.org

Prerequisites:

None

Tuition Payment Information:

Tuition Policy:

Tuition must be paid in full 8 weeks prior to the start date of any course. Request for refunds must be received in writing at least two weeks before the course begins. For each refund request, there will be an administrative charge of $100. No refunds will be made to registrants who fail to attend a course. If IHS CDE program cancels a course, then 100% of the tuition will be refunded.