2014 Catalog: General Courses
|18 of 167 General Courses|
DE0303: Building Relationships with Clients
|Date: 11/01/2013 - 10/01/2014||Course Status: Completed|
|Facility: Online||Location: Online|
|Instructor: MARY BETH KINNEY||Director: MARY BETH KINNEY|
|Level: Basic||Audience: Dentists, Hygienists, Assistants, Support Staff|
|Quota: 1 - 1000 students||Tuition: $0.00|
|Hours: 2.00 (Total CDE); 2.00 (DANB Non-Clinical); 2.00 (AGD - 550)|
You want to be effective with every client, but sometimes it feels like you are not only ineffective, you might even be bothersome. This training will help you improve your communication skills. You will learn to listen better, hear what your client is really saying, and therefore know what kind of information will really help them. Plus, you’ll get to test the techniques presented, so the next time you meet with your client, you’ll be ready to listen and be heard.
At the end of this training, you will be able to:
It is the policy of the Indian Health Service, Division of Oral Health, that faculty/planners disclose any financial or other relationships with commercial companies whose products may be discussed in the educational activity. The Indian Health Service, Division of Oral Health, also requires that faculty disclose any unlabeled or investigative use of pharmaceutical products and medical devices. Images that have been falsified or manipulated to misrepresent treatment outcomes are prohibited.
None of the faculty/planners for this activity has a conflict of interest, and there is no use of unlabeled or investigative pharmaceutical products or medical devices. No images have been falsified or manipulated to misrepresent treatment outcomes.The educational objectives, content, and selection of educational methods and instructors are conducted independent of any commercial entity.
You must have a computer with Internet access and a browser such as Internet Explorer. You must also have Flash 8 Player installed on your computer to watch the videos. Click on the "Flash" link in the bottom navigation menu to install the player, if necessary. If you have trouble viewing any of these video trainings, contact us for alternate viewing options at firstname.lastname@example.org.
|Tuition Payment Information:
Tuition must be paid in full 8 weeks prior to the start date of any course. Request for refunds must be received in writing at least two weeks before the course begins. For each refund request, there will be an administrative charge of $100. No refunds will be made to registrants who fail to attend a course. If IHS CDE program cancels a course, then 100% of the tuition will be refunded.
|18 of 167 General Courses|
If you have any questions about this site please email: IHS CDE Coordinator