2026 Catalog: All Courses

This course provides new dental directors basic principles in clinic management. As an introductory course it provides traditional and cutting-edge management theory and uses actual case examples as practice skills needed to direct a local dental program. It is the first of a three-course series.

Note: Course starts on March 16th at 1:00 PM and will finish March 19th, at 4:00 PM
Location: Native American Professional Parent Resources [NAPPR] , Albuquerque, NM,4105 Silver Ave SE
Albuquerque, NM 87108



Monday, 1:00 – 4:30 p.m.
•   Introduction, Course Overview – Tetrev
•   Defining the IHS Dental Director’s Job [discussion] – Johnson
•   Transitioning from Clinician to Supervisor – Imler
•   Expectations – group discussion
•   Instructions for E&E - Johnson

Tuesday, 8:00 a.m. – 4:30 p.m.
•   Dental Program Standards – Imler
•   Clinical Efficiency & Effectiveness – Johnson
•   Assessing Your Clinic’s Efficiency and Effectiveness – individual analysis
•   Analysis of Your Clinic’s Efficiency and Effectiveness – group discussion
•   Lunch
•   Discussion, lessons learned from analysis – group discussion
•   Dealing with Vacancies [EFDA Overview] – Pope, Imler
•   Recruiting & Hiring Interviews – Imler & Johnson

Wednesday, 8:00 a.m. – 4:30 p.m.
•   Management Basics – Imler
•   Engaging Employees – Tetrev, Johnson
•   Employee Performance Management – Johnson
•   Review of Current Employee Performance Evaluations – Group discussion
•   Lunch
•   Employee Performance Expectations and Appraisals [PMAPs] – Johnson
•   Where the Money Comes From – Pope
•   Monitoring/Managing Your Budget – Johnson

Thursday, 8:00 a.m. – 4:30 p.m.
•   Social Intelligence – Tetrev
•   Standards of Conduct – Johnson
•   Conducting an Administrative Investigation- Tetrev, Imler
•   Progressive Discipline – Johnson, Imler
•   Lunch
•   Conflict Resolution – Tetrev, Johnson, Imler
•   Conducting a Staff Meeting – Johnson, Imler
•   Awards, Recognition – Pope
•   What are your top priorities when you get back to your clinic? – Group discussion

1.   Analyze their clinic’s production data and evaluate the efficiency, effectiveness and productivity of their clinic in comparison to IHS-wide benchmarks and standards.
2.   Demonstrate understanding of performance management and construct written awards, disciplinary actions, and performance standards.
3.   Display competence in interpersonal exchanges by successfully engaging in recruiting interviews, performance appraisals and verbal disciplinary warning scenarios.

Steve Tetrev — For follow-up questions, please contact the speaker at tetrev@msn.com.

Damon Pope — Deputy Project Manager for the IHS Electronic Dental Record IHS DOH National Infection Control Consultant For follow-up questions, please contact the speaker at damon.pope@ihs.gov.

Toby Imler — For follow-up questions, please contact the speaker at toby.imler@ihs.gov.

The speaker has no conflicts of interest to report.

It is the policy of the Indian Health Service, Division of Oral Health, that faculty/planners disclose any financial or other relationships with commercial companies whose products may be discussed in the educational activity. The Indian Health Service, Division of Oral Health, also requires that faculty disclose any unlabeled or investigative use of pharmaceutical products and medical devices. Images that have been falsified or manipulated to misrepresent treatment outcomes are prohibited.

None of the faculty/planners for this activity has a conflict of interest, and there is no use of unlabeled or investigative pharmaceutical products or medical devices. No images have been falsified or manipulated to misrepresent treatment outcomes.The educational objectives, content, and selection of educational methods and instructors are conducted independent of any commercial entity.

The IHS Division of Oral Health is an accredited sponsor of continuing education under the American Dental Association Continuing Education Recognition Program (CERP). ADA CERP is a service of the American Dental Association to assist dental professionals in identifying quality providers of continuing dental education. ADA CERP does not approve or endorse individual courses or instructors, nor does it imply acceptance of credit hours by boards of dentistry. Concerns or complaints about a CE provider may be directed to the IHS at IHS CDE Coordinator or to the Commission for Continuing Education Provider Recognition at CCEPR.ada.org

Tuition is due only from staff from tribal programs that have taken their HQ dental shares. Tuition Payment is due at least 30 days prior to the start of the course. Please submit tuition payment to the address on the Tuition Payment Form [obtain the form by contacting IHSCDECoordinator@ihs.gov] or downloading from this site

Please Make Checks Payable to: Indian Health Service.

Tuition must be paid in full 8 weeks prior to the start date of any course. Request for refunds must be received in writing at least two weeks before the course begins. For each refund request, there will be an administrative charge of $100. No refunds will be made to registrants who fail to attend a course. If IHS CDE program cancels a course, then 100% of the tuition will be refunded.