2026 Catalog: All Courses

Are you finding it more difficult to keep your schedule full? Learn ways to stop the holes in your practice and learn strategies to retain, grown, and ultimately thrive! This course will enhance Front Desk Assistant skills and communication techniques, to enhance management of the dental schedule.

Upon completion of this course, participants will be able to:
1.    Review key causes of broken appointments and no shows in your practice
2.   Learn steps to take to streamline your patient communications and scheduling processes to build value and commitment for the sake of your schedule
3.   Practice strong verbal skills that your team can embrace to strengthen your practice schedule

Keasha Myrick — Personal Description / Biography not available. For follow-up questions, please contact the speaker at Keasha.Myrick@ihs.gov.

Carrie Webber — For follow-up questions, please contact the speaker at cwebber@jmsn.com.

The speaker has no conflicts of interest to report.

It is the policy of the Indian Health Service, Division of Oral Health, that faculty/planners disclose any financial or other relationships with commercial companies whose products may be discussed in the educational activity. The Indian Health Service, Division of Oral Health, also requires that faculty disclose any unlabeled or investigative use of pharmaceutical products and medical devices. Images that have been falsified or manipulated to misrepresent treatment outcomes are prohibited.

None of the faculty/planners for this activity has a conflict of interest, and there is no use of unlabeled or investigative pharmaceutical products or medical devices. No images have been falsified or manipulated to misrepresent treatment outcomes.The educational objectives, content, and selection of educational methods and instructors are conducted independent of any commercial entity.

The IHS Division of Oral Health is an accredited sponsor of continuing education under the American Dental Association Continuing Education Recognition Program (CERP). ADA CERP is a service of the American Dental Association to assist dental professionals in identifying quality providers of continuing dental education. ADA CERP does not approve or endorse individual courses or instructors, nor does it imply acceptance of credit hours by boards of dentistry. Concerns or complaints about a CE provider may be directed to the IHS at IHS CDE Coordinator or to the Commission for Continuing Education Provider Recognition at CCEPR.ada.org

Please Make Checks Payable to: Indian Health Service.

Tuition must be paid in full 8 weeks prior to the start date of any course. Request for refunds must be received in writing at least two weeks before the course begins. For each refund request, there will be an administrative charge of $100. No refunds will be made to registrants who fail to attend a course. If IHS CDE program cancels a course, then 100% of the tuition will be refunded.