2010 Catalog: All Courses

The purpose of this comprehensive course is to give IHS and Tribal Dental Assistant Supervisors a better understanding of the “nuts and bolts” of managing Dental Assistants. The course will include didactic instruction, provision of templates and tools and application exercises in personnel topics such as performance management, awards, discipline, conduct and leave. Additionally, social intelligence will be presented as a foundation for effectively dealing with the aforementioned personnel topics in a more functional manner.

The curriculum is flexible enough to address the individual needs of participants. Participants can expect pre-course communications.

NOTE: A forum for post-course follow-up will be developed to support dental assistant supervisors with the implementation of skills and actions developed in the course.

Upon completion of this course, participants should be able to:

1. Understand and apply basic concepts of personnel management to better carry out their duties as supervisors including performance evaluations, leave, discipline and awards.
2. Understand the principles of social intelligence and apply new skills in everyday interpersonal encounters.
3. Utilize “Social Intelligence” and “Difficult Conversations” as foundations to more effectively deal with challenging management and personal situations they will encounter with their staff, patients and Dental Chief Supervisors.

Steve Tetrev — For follow-up questions, please contact the speaker at tetrev@msn.com.

ERMA CASUSE — Personal Description / Biography not available. For follow-up questions, please contact the speaker at ermcasuse@gmail.com.

It is the policy of the Indian Health Service, Division of Oral Health, that faculty/planners disclose any financial or other relationships with commercial companies whose products may be discussed in the educational activity. The Indian Health Service, Division of Oral Health, also requires that faculty disclose any unlabeled or investigative use of pharmaceutical products and medical devices. Images that have been falsified or manipulated to misrepresent treatment outcomes are prohibited.

None of the faculty/planners for this activity has a conflict of interest, and there is no use of unlabeled or investigative pharmaceutical products or medical devices. No images have been falsified or manipulated to misrepresent treatment outcomes.The educational objectives, content, and selection of educational methods and instructors are conducted independent of any commercial entity.

The IHS Division of Oral Health is an accredited sponsor of continuing education under the American Dental Association Continuing Education Recognition Program (CERP). ADA CERP is a service of the American Dental Association to assist dental professionals in identifying quality providers of continuing dental education. ADA CERP does not approve or endorse individual courses or instructors, nor does it imply acceptance of credit hours by boards of dentistry. Concerns or complaints about a CE provider may be directed to the IHS at IHS CDE Coordinator or to the Commission for Continuing Education Provider Recognition at CCEPR.ada.org

This course is for dental assistant supervisors.

Please Make Checks Payable to: Clinical Support Center

Att: Gigi Holmes

40 North Central Avenue Suite 780

Phoenix, AZ 85004

Tuition must be paid in full 8 weeks prior to the start date of any course. Request for refunds must be received in writing at least two weeks before the course begins. For each refund request, there will be an administrative charge of $100. No refunds will be made to registrants who fail to attend a course. If IHS CDE program cancels a course, then 100% of the tuition will be refunded.