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2020 Catalog: All Courses

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DD0033: Concepts of Dental Clinic Management I

 
Date: 3/02/2020 - 3/05/2020
Course Status: Completed
Facility: Native American Professional Parent Resources, NAPPR
Location: Albuquerque, NM
Level: Basic
Audience: Dentists
Quota: 10 - 20 students
Tuition: $270.00
Hours: 27.00 (Total CDE); 27.00 (AGD - 550)
Joint Sponsorship: No
Lecture icon Question and Answer icon Hands on icon
Summary:

This course provides new dental directors basic principles in clinic management. As an introductory course it provides traditional and cutting-edge management theory and uses actual case examples as practice skills needed to direct a local dental program. It is the first of a three-course series.

Note: Course starts on Monday, March 2, at 1:00 PM and will finish Thursday, March 5, at 4:00 PM
Location: Native American Professional Parent Resources [NAPPR] , Albuquerque, NM

Monday, March 2, 1:00 PM
Introductions, Logistics, Course Overview

Defining an IHS Dental Chief’s Job- Group

Transitioning from Clinician to Supervisor- Crafting Your Career and Personal Development [Second Curves]- Tetrev

Expectations, Issues-

Clinical Efficiency and Effectiveness Intro- Champany,

Tuesday, March 3, 8:00 AM
Successful Indian Health Program- Group

Assessment of Your Clinic’s Efficiency and Effectiveness – Champany

Analysis/Improvement of Your Clinic’s Efficiency and Effectiveness – Participants

LUNCH
Presentations of Lessons Learned/Participants in Groups

Employee Engagement- Your Key to Productivity and Satisfaction- Tetrev

Social Intelligence Part I- Tetrev

Management Basics-
   “The One Thing you need to Know”- Tetrev
   “Good to Great”- Tetrev

Wednesday, March 4, 8:00 AM

Recruiting- Tetrev

Your Budget-Where the Money Comes From- Tetrev

Monitoring your Budget, Commitment Registers, Third Party Spending Plan- Champany

LUNCH
Employee Performance Management- Champany and Tetrev
   Performance Expectations, Plans, PMAPs- Rick
   Performance Appraisals w/ Exercise- Steve

Personnel Issues
Standards of Conduct [Conduct vs. Performance]- Tetrev,

Thursday, March 5, 8:00 AM

Personnel Issues Continued
Conducting an Investigation- Champany, Tetrev
Progressive Discipline- Tetrev


Awards, [Criteria, Pay for Performance and Writing Exercise]- Champany

LUNCH
Running a Staff Meeting- Champany

Participant Meeting Presentations [David Burkus- Goals- Eff & Eff item]
•   Info sharing [Who and How]
•   What to Change/Improve [Dictatorial, Democratic, Work Group?]
•   Progress update [Who, When, How]

Your Network- Chiefs’ Listserve, Chiefs’ Conference Calls, Chiefs’ Web Site other
Contact

Learning Objectives:

1.   Analyze their clinic’s production data and evaluate the efficiency, effectiveness and productivity of their clinic in comparison to IHS-wide benchmarks and standards.
2.   Demonstrate understanding of performance management and construct written awards, disciplinary actions, and performance standards.
3.   Display competence in interpersonal exchanges by successfully engaging in recruiting interviews, performance appraisals and verbal disciplinary warning scenarios.

Speaker / Presenter:

Richard Champany — For follow-up questions, please contact the speaker at sr_champany@msn.com.

Steve Tetrev — For follow-up questions, please contact the speaker at tetrev@msn.com.

Disclosure Policy:

It is the policy of the Indian Health Service, Division of Oral Health, that faculty/planners disclose any financial or other relationships with commercial companies whose products may be discussed in the educational activity. The Indian Health Service, Division of Oral Health, also requires that faculty disclose any unlabeled or investigative use of pharmaceutical products and medical devices. Images that have been falsified or manipulated to misrepresent treatment outcomes are prohibited.

None of the faculty/planners for this activity has a conflict of interest, and there is no use of unlabeled or investigative pharmaceutical products or medical devices. No images have been falsified or manipulated to misrepresent treatment outcomes.The educational objectives, content, and selection of educational methods and instructors are conducted independent of any commercial entity.

Accreditation:
The IHS Division of Oral Health is an ADA CERP Recognized Provider

The IHS Division of Oral Health is an accredited sponsor of continuing education under the American Dental Association Continuing Education Recognition Program (CERP). ADA CERP is a service of the American Dental Association to assist dental professionals in identifying quality providers of continuing dental education. ADA CERP does not approve or endorse individual courses or instructors, nor does it imply acceptance of credit hours by boards of dentistry. Concerns or complaints about a CE provider may be directed to the IHS at IHS CDE Coordinator or to the Commission for Continuing Education Provider Recognition at CCEPR.ada.org

Prerequisites:

Tuition is due only from staff from tribal programs that have taken their HQ dental shares. Tuition Payment is due at least 30 days prior to the start of the course. Please submit tuition payment to the address on the Tuition Payment Form [obtain the form by contacting IHSCDECoordinator@ihs.gov] or downloading from this site

Tuition Payment Information:

Please Make Checks Payable to: Indian Health Service.

Tuition Policy:

Tuition must be paid in full 8 weeks prior to the start date of any course. Request for refunds must be received in writing at least two weeks before the course begins. For each refund request, there will be an administrative charge of $100. No refunds will be made to registrants who fail to attend a course. If IHS CDE program cancels a course, then 100% of the tuition will be refunded.