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Headquarters IT Service Desk

Headquarters IT Service Desk
 Telephone  Contact
Hours of Operations: 7 a.m. to 6 p.m. Eastern Standard Time (EST)
Monday - Friday (except for federal holidays for the Rockville area)
Calls are answered, after the standard hours of operation, by the National IT Service Desk.

The Headquarters IT Service Desk (Rockville) can assist with issues related to:

  • Desktop Support
  • IHS Network Password Reset
  • Address book questions/updates
  • Local printers
  • VPN Login Failure
  • Videoconferencing
  • Data access/restores
  • End User Training
  • Equipment Distribution & Relocating
  • Moves
  • IOS/Blackberry Device Support
  • PIV Support
  • OD Support
  • Conference Room Support
  • COOP Support
  • Patching, ITAC Support
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