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National IT Service Desk

If you are experiencing a problem related to one or more of the noted systems below and need assistance, please contact the National IT Service Desk using either email or phone:

National IT Service Desk
 Telephone  Contact
Hours of Operations: 6 a.m. to 6 p.m. Mountain Daylight Time (MDT)
Monday through Friday except for federal holidays for all areas.
Calls are answered, after the hours of operation, by the NOSC.

Below is an overview of services for which we provide support:

  • Login Issues - IHS Web Accounts, ITAC, NPA D1 Accounts, Secure Data Transfer Service
  • Secure Data Transfer Service (SDTS) Issues
  • ITAC VPN Requests
  • Adobe Connect Meetings/Seminars
  • Website Blocks
  • Internet Outages
  • VPN Authentication (Entrust Token/Phonefactor Issues)
  • VPN Connection Issues
  • Anti-Virus Protection
  • National Patient Information Reporting System (NPIRS)
  • LISTSERV lists
  • Local (NPA) Desktop Support
  • Website Issues
  • HEAT Support
HEAT - Helpdesk Ticketing Tool

Please select an option below to submit a ticket for support.

Search the Knowledge Base for answers!

Knowledge Base 

Create a HEAT Ticket 

Call Logging 

HEAT is best used in Internet Explorer

 How to Work with HEAT Self Service [PDF - 160 KB]