U.S. Department of Health and Human Services
Indian Health Service: The Federal Health Program for American Indians and Alaska Natives
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National Data Warehouse (NDW)  

User Population/Workload Frequently Asked Questions (FAQs)

Workload Frequently Asked Questions (FAQs)

Are records without a diagnosis (DX) code edited out of the workload reports?
What are the criteria used to produce a specific report?
Why are my counts low?

User Population Frequently Asked Questions (FAQs)

Can you explain how you arrive at the Userpop counts and how the process was determined?
What is the IHS definition of a userpop?
Who decided on the definition?
Where can I get the official Userpop count? What if I disagree with my numbers?
How should I interpret the Userpop reports on the web?
How does the Userpop report on the web relate to the “official Userpop count” issued by HQ?
Why doesn’t it match my local (RPMS Patient Registration) report?
How often are the reports posted to the web?
What if I disagree with my numbers?
Who is excluded?
How are registrants unduplicated?
How important is it where the LAST visit of the 3-year period took place?
What if: One of my registrants is also visiting another area?
What if: One of my residents chooses not to visit my area?
How do you decide who is an Indian?
What constitutes a workload-reportable visit?
To “activate” a person (and to count on a workload report) a visit must be workload-reportable. That means generally that it was a face-to-face encounter with an approved provider.

The specific criteria for determining a workload-reportable visit can be found in the NPIRS Basic Business Rules [PDF - 557Kb].

In general, the fields involved are:

Direct Outpatient  –  Service Type, Service Category, Clinic, Provider, Location of Encounter, and starting in FY08: Diagnosis (ICD9)
Contract Outpatient  –  CHS Provider Type
Direct Inpatient  –  Service Type, Service Category and starting in FY08: Diagnosis (ICD9)
Contract Inpatient  –  CHS Provider Type
Dental  –  ADA codes
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What are the Userpop report options?
Can I get a special variation of a Userpop report? How far back?
Why can’t I get a Userpop report by facility?
Why does my Userpop report contain residents of other areas?
Why might counts for any given service unit be low?
How do I suggest a change to the user population process?
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