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Help & Tips

Where To Go For Information
Where can I find legitimate information about the coronavirus? It’s smart to go directly to reliable sources for information about the coronavirus. That includes government offices and healthcare agencies.
Here are a few of the best places to find answers to your questions about the coronavirus:
The word Coronavirus typed on a computer screen.Centers for Disease Control and Prevention.Exit Disclaimer: You Are Leaving www.ihs.gov  The CDC website includes the most current information about the coronavirus. Here’s a partial list of topics covered:
  • How the coronavirus spreads
  • Symptoms
  • Prevention and treatment
  • Cases in the U.S.
  • Global locations with COVID-19
  • Information for communities, schools, and businesses
  • Travel
World Health Organization.Exit Disclaimer: You Are Leaving www.ihs.gov  The WHO provides a range of information, including how to protect yourself, travel advice, and answers to common questions.
National Institutes of Health.Exit Disclaimer: You Are Leaving www.ihs.gov  The NIH provides updated information and guidance about the coronavirus. It includes information from other government organizations.
Tips
  • If you are unsure whether an email request is legitimate, try to verify it by contacting the company directly. Contact the company using information provided on an account statement, not information provided in an email.
  • Check the email address or link. You can inspect a link by hovering your mouse button over the URL to see where it leads. Sometimes, it’s obvious the web address is not legitimate. But keep in mind phishers can create links that closely resemble legitimate addresses. Pay attention to close misspellings like “Targett” instead of “Target” in a link. Delete the email.
  • Beware of online requests for personal information. A coronavirus-themed email that seeks personal information like your Social Security number or login information is a phishing scam. Legitimate government agencies won’t ask for that information. Never respond to the email with your personal data.
  • Ethernet cable on top of notebook with COVID-19 written on it.
  • Watch for spelling and grammatical mistakes. If an email includes spelling, punctuation, and grammar errors, it’s likely a sign you’ve received a phishing email. Delete it.
  • Look for generic greetings. Phishing emails are unlikely to use your name. Greetings like “Dear sir or madam” signal an email is not legitimate. This does not mean that an email that addresses you by name is automatically legitimate. Be cautious with any unexpected email, even those that appear to be from friends, family, or business associates.
  • Avoid emails that insist you act now. Phishing emails often try to create a sense of urgency or demand immediate action. The goal is to get you to click on a link and provide personal information — right now. Instead, delete the message.
  • Keep a clean machine. Keep all software on internet-connected devices – including PCs, smartphones, and tablets – up to date to reduce risk of infection from malware.
  • Discuss these tips with your kids as they might be spending more time online due to COVID-19
If you use IHS equipment or information and receive a communication that you suspect is a scam or attempted fraud involving COVID-19 at work, please report it to your local ISSO or to incident@ihs.gov. If you are unsure who your local ISSO is contact cybersecurity@ihs.gov.
If you think you are a victim of a scam or attempted fraud involving COVID-19 at home or on your personal devices you can report it by calling the Department of Justice’s National Center for Disaster Fraud (NCDF)Exit Disclaimer: You Are Leaving www.ihs.gov  Hotline at 866-720-5721 or via the NCDF Web Complaint Form.Exit Disclaimer: You Are Leaving www.ihs.gov