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2014 Catalog: General Courses

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DE0304: Handling Workplace Conflicts

 
Date: 11/01/2013 - 10/01/2014
Course Status: Completed
Facility: Online
Location: Online
Instructor: Thomas Taylor
Level: Basic
Audience: Dentists, Hygienists, Assistants, Support Staff
Quota: - students
Tuition: $0.00
Hours: 2.00 (Total CDE); 2.00 (DANB Non-Clinical); 2.00 (AGD - 550)
Joint Sponsorship: No
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Summary:

Conflicts happen. You probably experience them every day. They don’t have to be uncomfortable, and they don’t have to escalate. This training will help you see that in every conflict there is an opportunity to find common ground, and come together to achieve goals. By learning these solid conflict resolution skills, the thought of facing conflict will no longer be anxiety-producing. This training will give you the knowledge and experience so you can deal confidently with conflicts no matter how large or small.
The training consists of two phone calls, a discussion of conflict resolution skills, a short quiz and an evaluation.

It is the policy of the Indian Health Service [IHS], Division of Oral Health [DOH], that faculty/presenters disclose any significant financial or other relationships with commercial companies whose products may be discussed in the activity. The IHS, DOH also requires faculty disclose any unlabeled or investigational use [not yet approved for any purpose] of pharmaceutical products and medical devices.

Course developed February 2008. Course reviewed March 2011. Course revised November 2013.

Learning Objectives:

At the end of this training, you will be able to:


  • Identify the four levels of conflict communication;
  • Apply skills that enhance the four levels of conflict communication;
  • Describe the two goals of conflict resolution; and
  • Describe one change you can make in your practice as a result of completing this training.

Speaker / Presenter:

Thomas Taylor — Personal Description / Biography not available. For follow-up questions, please contact the speaker at thomas.taylor@ihs.gov.

Disclosure Policy:

It is the policy of the Indian Health Service, Division of Oral Health, that faculty/planners disclose any financial or other relationships with commercial companies whose products may be discussed in the educational activity. The Indian Health Service, Division of Oral Health, also requires that faculty disclose any unlabeled or investigative use of pharmaceutical products and medical devices. Images that have been falsified or manipulated to misrepresent treatment outcomes are prohibited.

None of the faculty/planners for this activity has a conflict of interest, and there is no use of unlabeled or investigative pharmaceutical products or medical devices. No images have been falsified or manipulated to misrepresent treatment outcomes.The educational objectives, content, and selection of educational methods and instructors are conducted independent of any commercial entity.

Accreditation:
The IHS Division of Oral Health is an ADA CERP Recognized Provider

The IHS Division of Oral Health is an accredited sponsor of continuing education under the American Dental Association Continuing Education Recognition Program (CERP). ADA CERP is a service of the American Dental Association to assist dental professionals in identifying quality providers of continuing dental education. ADA CERP does not approve or endorse individual courses or instructors, nor does it imply acceptance of credit hours by boards of dentistry. Concerns or complaints about a CE provider may be directed to the IHS at IHS CDE Coordinator or to the Commission for Continuing Education Provider Recognition at CCEPR.ada.org

Prerequisites:

You must have a computer with internet access and a browser such as Internet Explorer. You must also have Flash 8 Player installed on your computer to watch the videos. Click on the "Flash" link in the bottom navigation menu to install the player, if necessary. If you have trouble viewing any of these video trainings, contact us for alternate viewing options at talee.roberts@ihs.gov

Tuition Payment Information:

Tuition Policy:

Tuition must be paid in full 8 weeks prior to the start date of any course. Request for refunds must be received in writing at least two weeks before the course begins. For each refund request, there will be an administrative charge of $100. No refunds will be made to registrants who fail to attend a course. If IHS CDE program cancels a course, then 100% of the tuition will be refunded.