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Indian Health Service The Federal Health Program for American Indians and Alaska Natives

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Help Desk

Help Desk

Headquarters Albuquerque


Headquarters Rockville


The IHS Help Desk can assist with issues related to Resource Patient Management System (RPMS), Citrix VPN, Website Blocks, Internet Outages, Network connectivity, Anti-virus Protection, National Patient Information Reporting System (NPIRS), Websites, and LISTSERV lists. To review a comprehensive list of services provided as well as expectations and constraints, view the IHS Office of Information Technology Customer Service Handbook [PDF - 801 KB].

Public User or Non-IHS Employees:

If you are experiencing a problem related to one or more of the noted systems above and need assistance, please contact the Help Desk using either email or phone. Both methods are listed in the "Contact Information" box on the right side of this page.

IHS Employees:

If you are an IHS employee and are having a problem related to one or more of the noted systems above, you can open a Help Desk ticket. If you are an established ticket technician you can manage your tickets by accessing Call Logging.

For more information on how to open a ticket and/or use the call logging see the How to use the Self Service (HEAT) ticketing system [PDF - 160 KB].

IHS Area Help Desk Contacts

Aberdeen 605-335-2500
Alaska 907-729-2872
Albuquerque 505-248-4610
Bemidji 218-444-0505
Billings 406-247-7160
California 916-930-3981
Nashville 615-467-1525
Navajo 928-871-1302
Oklahoma 405-951-6033
Phoenix 602-364-5200
Portland 503-414-7763
Tucson 520-295-2500

Frequently Requested Non-IHS Help Desk Contact Information

GovTrip Help Desk 1-888-663-3447
UFMS Help Desk 1-866-925-8367
VistA Imaging Support 1-888-596-4357