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National IT Service Desk
The IHS Service Desk can assist with issues related to:
- Resource Patient Management System (RPMS)
- Citrix VPN - Remote Access
- Website Blocks
- Internet Outages
- Network connectivity
- Anti-virus Protection
- National Patient Information Reporting System (NPIRS)
- IHS.gov Websites
- LISTSERV lists
To review a comprehensive list of services provided as well as expectations and constraints, view the IHS Office of Information Technology Customer Service Handbook [PDF - 801 KB].
Public User or Non-IHS Employees
If you are experiencing a problem related to one or more of the noted systems above and need assistance, please contact the Service Desk using either email or phone. Both methods are listed in the "Contact Information" box on the right side of this page.
If you are an IHS employee and need local IT support to resolve a problem with your computer or one or more of the noted systems above, you can open a Service Desk ticket. To do this, reference contact information for your Area below or use the button below to "Open a Ticket" and a technician will be dispatched to assist.
IT Support Technician
If you are an IT Support technician and need to escalate a service request to the National IT Service Desk, please contact the National IT Service Desk at 1-888-830-7280 or email@example.com.
For more information on how to open a ticket and/or use the call logging see the How to use the Self Service (HEAT) ticketing system [PDF - 160 KB].
Headquarters and Area Help Desk Contacts
|Headquarters||HQUserSupport@ihs.gov||301-443-2423 / 1-888-880-1285|