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Indian Health Service The Federal Health Program for American Indians and Alaska Natives

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Help Desk

 
Help Desk
 

National IT Service Desk

The IHS Service Desk can assist with issues related to:

  • Resource Patient Management System (RPMS)
  • Citrix VPN - Remote Access
  • Website Blocks
  • Internet Outages
  • Network connectivity
  • Anti-virus Protection
  • National Patient Information Reporting System (NPIRS)
  • IHS.gov Websites
  • LISTSERV lists

To review a comprehensive list of services provided as well as expectations and constraints, view the IHS Office of Information Technology Customer Service Handbook [PDF - 801 KB].

 

Public User or Non-IHS Employees

If you are experiencing a problem related to one or more of the noted systems above and need assistance, please contact the Service Desk using either email or phone. Both methods are listed in the "Contact Information" box on the right side of this page.

1-888-830-7280
support@ihs.gov

IHS Employees

If you are an IHS employee and need local IT support to resolve a problem with your computer or one or more of the noted systems above, you can open a Service Desk ticket. To do this, reference contact information for your Area below or use the button below to "Open a Ticket" and a technician will be dispatched to assist.

 

IT Support Technician

If you are an IT Support technician and need to escalate a service request to the National IT Service Desk, please contact the National IT Service Desk at 1-888-830-7280 or support@ihs.gov.

For more information on how to open a ticket and/or use the call logging see the How to use the Self Service (HEAT) ticketing system [PDF - 160 KB].

 
 

Headquarters and Area Help Desk Contacts

LocationEmailPhone
Headquarters HQUserSupport@ihs.gov 301-443-2423 / 1-888-880-1285
Alaska Patrick.elie@ihs.gov 907-729-2872
Albuquerque abq-ims@ihs.gov 505-248-4610
Bemidji bemhelpdesk@ihs.gov 218-444-0505
Billings BILAreaITHelpdesk@ihs.gov 406-247-7160
California caohelp@ihs.gov 916-930-3981
Great Plains abrareaithelpdesk@ihs.gov 605-335-2500
Nashville nas_dirm@ihs.gov 615-467-1525
Navajo navirmstaffnavajoarea@ihs.gov 928-871-1302
Oklahoma oca-helpdesk@ihs.gov 405-951-6033
Phoenix phx.helpdesk@ihs.gov 602-364-5200
Portland support.pao@ihs.gov 503-414-7763
Tucson jave@ihs.gov 520-295-2500
 

Frequently Requested Non-IHS Help Desk Contact Information

LocationEmailPhone
GovTrip Help Desk egovtravelhelpdesk@hhs.gov 1-888-663-3447
UFMS Help Desk ufms_prismhelpdesk@ihs.gov 1-866-925-8367
VistA Imaging Support vasd@va.gov 1-888-596-4357