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Indian Health Service The Federal Health Program for American Indians and Alaska Natives

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Help Desk

Help Desk

National IT Service Desk

The IHS Service Desk can assist with issues related to:

  • Resource Patient Management System (RPMS)
  • Citrix VPN - Remote Access
  • Website Blocks
  • Internet Outages
  • Network connectivity
  • Anti-virus Protection
  • National Patient Information Reporting System (NPIRS)
  • Websites
  • LISTSERV lists

To review a comprehensive list of services provided as well as expectations and constraints, view the IHS Office of Information Technology Customer Service Handbook [PDF - 801 KB].


Public User or Non-IHS Employees

If you are experiencing a problem related to one or more of the noted systems above and need assistance, please contact the Service Desk using either email or phone. Both methods are listed in the "Contact Information" box on the right side of this page.


IHS Employees

If you are an IHS employee and need local IT support to resolve a problem with your computer or one or more of the noted systems above, you can open a Service Desk ticket. To do this, reference contact information for your Area below or use the button below to "Open a Ticket" and a technician will be dispatched to assist.


IT Support Technician

If you are an IT Support technician and need to escalate a service request to the National IT Service Desk, please contact the National IT Service Desk at 1-888-830-7280 or

For more information on how to open a ticket and/or use the call logging see the How to use the Self Service (HEAT) ticketing system [PDF - 160 KB].


Headquarters and Area Help Desk Contacts

Headquarters 301-443-2423 / 1-888-880-1285
Alaska 907-729-2872
Albuquerque 505-248-4610
Bemidji 218-444-0505
Billings 406-247-7160
California 916-930-3981
Great Plains 605-335-2500
Nashville 615-467-1525
Navajo 928-871-1302
Oklahoma 405-951-6033
Phoenix 602-364-5200
Portland 503-414-7763
Tucson 520-295-2500

Frequently Requested Non-IHS Help Desk Contact Information

GovTrip Help Desk 1-888-663-3447
UFMS Help Desk 1-866-925-8367
VistA Imaging Support 1-888-596-4357