U.S. Department of Health and Human Services
Indian Health Service: The Federal Health Program for American Indians and Alaska Natives
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Friday, July 25, 2014

Division of Diabetes Treatment and Prevention - Leading the effort to treat and prevent diabetes in American Indians and Alaska Natives


Communication Skills

A set of award winning*  video trainings, training handouts and discussion guides designed to help health care providers and others work more effectively with patients and co-workers.
*Adobe e-learning Challenge Best Video Runner Up 2009

Watch the short video below to see a preview of each training::

Commercial for web-based training. To access this training, please download Flash Player.


Video: Preview (3:26)

Building Relationships with Clients  –  Ever feel like you cannot connect with a client?   Watch and learn how a health care provider was able to improve her counseling and communication skills in order to connect with her client. Watch a demonstration and even try it out yourself!

Handling Workplace Conflicts  –  Ever had a conflict with a co-worker?   Watch as a conflict arises and is settled between a program director and a field supervisor. Learn how to apply a terrific (TRFC) acronym towards resolving workplace conflicts.

Making Your Meetings Work  –  Need to plan a meeting? Or ever been bored during a meeting?   This training will show you ideas for making your small, large, or even staff meetings more interesting and effective. Learn about and watch numerous examples to yield high energy from your peers and/or staff.

Problem Solving Among Co-Workers  –  Ever had to orient a new employee when you didn’t have time?   Watch how problem solving skills are implemented to help build a better relationship between two employees. Learn basic counseling skills that can be used in solving problems and helping to build a better team.

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Requirements: You must have a computer with broadband Internet access. For the best experience viewing the videos, use Internet Explorer 7 or greater and Flash 8 player. Click on the "Flash" icon to install the player, if necessary. If you have any trouble viewing the video trainings, contact us at diabetesprogram@ihs.gov for alternate viewing options.

Division of Diabetes Treatment and Prevention | Phone: (505) 248-4182 | Fax: (505) 248-4188 | diabetesprogram@ihs.gov