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Indian Health Service: The Federal Health Program for American Indians and Alaska Natives
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EDR FAQ

What do I do when the entire system goes down?


Your first step is to check with your local site manager to see if the problem is network or hardware related. If the problem is with Dentrix Enterprise then contact the Dentrix Enterprise IHS Help Desk at 1.800.DSCHEIN [1.800.372.4346] and select option 4. You will need the customer name and customer number provided to you during the deployment in order to properly route your all. Alternatively, you can contact the Dentrix Enterprise IHS Help Desk via email at ihs-support@henryschin.com


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Indian Health Service (HQ) - The Reyes Building, 801 Thompson Avenue, Ste. 400 - Rockville, MD 20852