Skip to site content

Indian Health Service The Federal Health Program for American Indians and Alaska Natives

Share This Page:

Help Desk

Help Desk

Headquarters Albuquerque

1-888-830-7280
support@ihs.gov

Headquarters Rockville

1-301-443-2423
1-888-880-1285
HQUserSupport@ihs.gov

The IHS Help Desk can assist with issues related to Resource Patient Management System (RPMS), Citrix VPN, Website Blocks, Internet Outages, Network connectivity, Anti-virus Protection, National Patient Information Reporting System (NPIRS), IHS.gov Websites, and LISTSERV lists. To review a comprehensive list of services provided as well as expectations and constraints, view the IHS Office of Information Technology Customer Service Handbook [PDF - 801 KB].

Public User or Non-IHS Employees:

If you are experiencing a problem related to one or more of the noted systems above and need assistance, please contact the Help Desk using either email or phone. Both methods are listed in the "Contact Information" box on the right side of this page.

IHS Employees:

If you are an IHS employee and are having a problem related to one or more of the noted systems above, you can open a Help Desk ticket. If you are an established ticket technician you can manage your tickets by accessing Call Logging.

For more information on how to open a ticket and/or use the call logging see the How to use the Self Service (HEAT) ticketing system [PDF - 160 KB].

IHS Area Help Desk Contacts

LocationEmailPhone
Aberdeen abrareaithelpdesk@ihs.gov 605-335-2500
Alaska Patrick.elie@ihs.gov 907-729-2872
Albuquerque abq-ims@ihs.gov 505-248-4610
Bemidji bemhelpdesk@ihs.gov 218-444-0505
Billings BILAreaITHelpdesk@ihs.gov 406-247-7160
California caohelp@ihs.gov 916-930-3981
Nashville nas_dirm@ihs.gov 615-467-1525
Navajo navirmstaffnavajoarea@ihs.gov 928-871-1302
Oklahoma oca-helpdesk@ihs.gov 405-951-6033
Phoenix phx.helpdesk@ihs.gov 602-364-5200
Portland support.pao@ihs.gov 503-414-7763
Tucson jave@ihs.gov 520-295-2500

Frequently Requested Non-IHS Help Desk Contact Information

LocationEmailPhone
GovTrip Help Desk egovtravelhelpdesk@hhs.gov 1-888-663-3447
UFMS Help Desk ufms_prismhelpdesk@ihs.gov 1-866-925-8367
VistA Imaging Support vasd@va.gov 1-888-596-4357