U.S. Department of Health and Human Services
Indian Health Service: The Federal Health Program for American Indians and Alaska Natives
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Planning, Evaluation & Research

RRM Category: ADMINISTRATION

RRM Module: Office Services

Overview:
The RRM Office Services staffing module estimates the requirements for office staff to provide general clerical support, receptionist & telephone support, mail management, property management, appointments and scheduling support. The workload parameter that is the key variable in the staffing estimation is the total facility staff.

Services Description:
The Office Services staff perform the following list of activities:
  • General clerical support
  • Receptionist & telephone
  • Mail management
  • Property management
  • Appointments and scheduling

Staffing Criteria:
If facility has less than 15 FTEs the Office staff FTE is the fraction of the total staff divided by 15.

Fixed Office staff of 2 FTEs for every 50 staff facility plus, 0.20 FTE for every 50 FTEs above 50.

STAFFING FORMULAE

Driving Variables:
Total facility staff

Personnel Categories:
Office Staff

MINIUM STAFFING LEVEL (fixed)

Personal Category FTEs per Driving Variables Min. Max.
Office Staff 2   Per Facility with 50+ staff    

VARIABLE STAFFING LEVELS:

Personal Category FTEs per Driving Variables Min. Max.
Office Staff 0.20 50 Total Facility Staff 50 n/a


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