U.S. Department of Health and Human Services
Indian Health Service: The Federal Health Program for American Indians and Alaska Natives
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Sunday, December 21, 2014

Division of Diabetes Treatment and Prevention - Leading the effort to treat and prevent diabetes in American Indians and Alaska Natives


Quick Guide Cards

Folder tab graphic with Overview, How To and Other Resources tabs

Handle Workplace Conflicts

Complete Diabetic Foot Exam. To access this training, please download Flash Player.

Problem/Issue:

Dealing with conflicts at the workplace?

  • Conflicts often happen in work settings.
    • Conflicts are usually an expressed struggle over scarce resources.
    • The goals of conflict resolution are to solve the problem and preserve the relationship.

Techniques/Strategies:
Every time a conflict arises, think of this ‘terrific’ (TRFC) acronym or Roadmap:

  • T – Topic: What is this conflict about?
    • Listen to what your feelings are telling you about the interaction
    • If you keep getting the same response, you should try something new or different
  • R – Relationship: Who are we to each other?
    • Pay attention to gestures, voice tone, eye contact
    • Short, quick or passive responses let you know that you need to work on the relationship between you and your client before you can move on
    • Defensive or arguing responses are indicators as well
    • Try to understand where your client is coming from
  • F – Face Saving: Preserving Dignity
    • Keep things positive and avoid any sense of failure
  • C – Communication Strategy
    • Use group to brainstorm ideas for discussion and resolution
    • Delegate responsibilities
Overview How To Other Resources

Division of Diabetes Treatment and Prevention | Phone: (505) 248-4182 | Fax: (505) 248-4188 | diabetesprogram@ihs.gov