U.S. Department of Health and Human Services
Indian Health Service: The Federal Health Program for American Indians and Alaska Natives
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Thursday, July 31, 2014

Division of Diabetes Treatment and Prevention - Leading the effort to treat and prevent diabetes in American Indians and Alaska Natives


Building Relationships with Clients

Ever feel like you cannot connect with a client?   Watch and learn how a health care provider was able to improve her counseling and communication skills in order to connect with her client. Watch a demonstration and even try it out yourself! This training will introduce several key communication strategies including: listening to self, nonverbal communication, verbal communication, assessing readiness to change, basic listening skills and evoking empathy. You can complete the training during one sitting (60 minutes) or view a section when you have the time.

Use the video menu on the right to begin the training.   For the most effective use, view the videos in the order in which they appear on the menu.

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Note: The CME/CE credit for the Communication Skills Trainings expired March 31, 2011.
CME/CE credit is not offered for this training except for dental professionals. A Certificate of Completion is available following the evaluation.

video example

Click on the links below to print a handout before you start the training, and see how you can use this for group training.

Presentation Handout – Print before you start the training. [PDF - 48 KB]

Discussion Guide – Intended for group education. [PDF - 42 KB]

Requirements: You must have a computer with broadband Internet access. For the best experience viewing the videos, use Internet Explorer 7 or greater and Flash 8 player. Click on the "Flash" icon to install the player, if necessary. If you have any trouble viewing the video trainings, contact us at diabetesprogram@ihs.gov for alternate viewing options.

Division of Diabetes Treatment and Prevention | Phone: (505) 248-4182 | Fax: (505) 248-4188 | diabetesprogram@ihs.gov