IHS IT Service Desk

If you are experiencing a problem related to one or more of the noted systems below and need assistance, please contact the IHS IT Service Desk using either email or phone:

IHS IT Service Desk
Telephone	Contact
1-888-830-7280	itsupport@ihs.gov
Hours
Hours of Operations Monday – Friday 4:30am – 8:30pm MST (6:30am – 10:30pm ET) Saturday – 7:30am – 4pm MST (9:30am – 6:00pm ET) Except for federal holidays for all areas. If your request for IT support is urgent outside these hours, please contact the Service Desk at 888-830-7280 for service escalation.

Below is an overview of services for which we provide support:

Login Issues - IHS Web Accounts, ITAC, NPA D1 Accounts, Secure Data Transfer Service
Secure Data Transfer Service (SDTS) Issues
ITAC VPN Requests
Adobe Connect Meetings/Seminars
Website Blocks
Internet Outages
VPN Authentication (Entrust Token/Phonefactor Issues)
VPN Connection Issues
Anti-Virus Protection
National Patient Information Reporting System (NPIRS)
LISTSERV lists
IHS.gov Website Issues
ServiceNow and SailPoint

Below is an overview of additional services for which we provide support at the Rockville HQ Office ONLY:

Deskside Support
Adobe Pro DC Activations Equipment Distribution/Re-location
Onsite Blackberry/iOS Device Support
Local Printer Support
- Reset
Video Conferencing
Workstation Patching
Server Patching
Laptop Lifecycle
- Imagining
Distribution (New and Refresh)
Excess
- Relocation
Conference Room Support
COOP Support
Bit Locker Support
Loaner Laptop Management
Training Room Setup and Support

IHS IT Self Service Portal

FAQ