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IT Service Catalog

The OIT Service Catalog was created to describe the overall services offered by OIT (Office of Information Technology). Services offered by OIT are supported by the three major IHS OIT investments which are:

  • Infrastructure, Office Automation, and Telecommunications (I/OA/T)
  • National Patient Information Reporting System (NPIRS)
  • Resource Patient Management System (RPMS)

This Service Catalog does not contain project level, federal mandate or initiative level services.

The Service Catalog is structured as follows:

IT Service Desk/Help Desk:  This section provides a detailed overview of TIER 3 OIT support

Service Descriptions: This section provides the description of each service organized by Function Service Category.  Each Service description includes the following:

  • Service Name Functional Category
  • Service Name
  • Service Description
  • What’s Included
  • Service Hours / Availability
  • Service Conditions
    • Prerequisites
    • What is Excluded
    • Customer Responsibility

Additional Documents