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IHS Remote Access - VPN

Welcome to the Indian Health Service VPN information page. The purpose of this page is to provide you with basic information about the use of the new VPN system.

A Virtual Private Network, or VPN, lets employees access the IHS computer network from anywhere in the world. The IHS has recently begun using a VPN system.

This website is intended for IHS and approved associated employees who currently have a VPN account and use VPN to connect to the IHS computer network. (For information about obtaining a VPN account, see your supervisor).

The objectives of the IHS VPN system are to:

  • Comply with federal laws and guidelines
  • Provide secure (encrypted) communications between the computer you are using and the IHS network
  • Use multi-factor authentication (two or more methods of verifying who you are)
  • Enable logging and monitoring of all VPN activity
  • Provide Emergency Management Program/Continuation of Operations Program (EMP/COOP) emergency access to normal business applications

You are also required to enter a username and password and provide a second method of verifying your identity. This is called "two-factor authentication." You can verify your identity in one of two ways:

  • An Entrust Token
  • A phone (landline or mobile) registered with PhoneFactor

More information on two-factor authentication and the options you can use can be found in the VPN User Guide [PDF - 937KB].

For IHS East Users with a VPN account (BEM, NAS and Rockville Areas only), please continue to your VPN EAST login here.

For IHS West Users (all other Areas) with a VPN account, please continue to your VPN WEST login here.

For a list of Frequently Asked Questions regarding the VPN system, please see the FAQs for VPN [PDF - 69KB]. If you have been set up to log in via VPN but are having issues logging in, please contact the IHS National Helpdesk at support@ihs.gov or at 1-888-830-7280.