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2023 Catalog: All Courses

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DE0711: Diabetes Online CDE: Case Management: Practicing Population Health to Engage Patients as Partners in Care [Live & Recorded]

Date: 11/20/2022 - 11/01/2025
Course Status: Available
Facility: Online
Location: Online
Instructor: Krista Haven
Director: Wendy Castle
Level: Basic
Audience: Assistants, Dentists, DHA, Hygienists
Quota: 1 - 1000 students
Tuition: $0.00
Hours: 1.00 (Total CDE); 1.00 (DANB Non-Clinical); 1.00 (AGD - 149)
Joint Sponsorship: No
Lecture icon Question and Answer icon

Primary care case management includes activities that integrate additional support to help patients achieve goals within primary care and/or coordinate care needs that are dependent upon services beyond those offered in primary care [e.g.; specialty care, community services]. Health coaching is a model of chronic disease health education that can be readily integrated into team-based primary care. Health coaching occurs in a coach-patient relationship, providing tailored, culturally appropriate education and self-management support. In this presentation we present two Chinle IHS programs which health coaches utilize case management to extend their help of patients. For the past 11 years, we provided diabetes education in primary care clinics using bilingual, bicultural health coaches. The coaches target higher risk patients, including individuals with new onset diabetes, poor glycemic control, or insulin use. The health coaches connect patients to other clinical services [e.g.; Medical Nutritional Therapy, Native Medicine]. For a selected group of patients, the health coaches provide additional case management services to help patients maintain continuity. With the support of the Diabetes Program, a second program of case management with health coaching was developed, focusing on patients with complex care needs.

Learning Objectives:

Upon completion of this course, participants will be able to:
1.   Define case management and health coaching, and examine how case management programs may improve patient-centered clinical services, primary care infrastructure and population health.
2.   Describe how team members can be mentored to develop case management skills.
3.   Identify high risk patients in a population, including those with a diagnosis of diabetes, utilizing tools such as RPMS, ICare, and Audit analytics.

Speaker / Presenter:

Krista Haven — For follow-up questions, please contact the speaker at

Disclosure Policy:

It is the policy of the Indian Health Service, Division of Oral Health, that faculty/planners disclose any financial or other relationships with commercial companies whose products may be discussed in the educational activity. The Indian Health Service, Division of Oral Health, also requires that faculty disclose any unlabeled or investigative use of pharmaceutical products and medical devices. Images that have been falsified or manipulated to misrepresent treatment outcomes are prohibited.

None of the faculty/planners for this activity has a conflict of interest, and there is no use of unlabeled or investigative pharmaceutical products or medical devices. No images have been falsified or manipulated to misrepresent treatment outcomes.The educational objectives, content, and selection of educational methods and instructors are conducted independent of any commercial entity.

The IHS Division of Oral Health is an ADA CERP Recognized Provider

The IHS Division of Oral Health is an accredited sponsor of continuing education under the American Dental Association Continuing Education Recognition Program (CERP). ADA CERP is a service of the American Dental Association to assist dental professionals in identifying quality providers of continuing dental education. ADA CERP does not approve or endorse individual courses or instructors, nor does it imply acceptance of credit hours by boards of dentistry. Concerns or complaints about a CE provider may be directed to the IHS at IHS CDE Coordinator or to the Commission for Continuing Education Provider Recognition at



Tuition Payment Information:


Tuition Policy:

Tuition must be paid in full 8 weeks prior to the start date of any course. Request for refunds must be received in writing at least two weeks before the course begins. For each refund request, there will be an administrative charge of $100. No refunds will be made to registrants who fail to attend a course. If IHS CDE program cancels a course, then 100% of the tuition will be refunded.