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2024 Catalog: General Courses

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DE0951: FY 2024 IHS Monthly EDR Webinar: Accessing Dentrix Enterprise EDR Support Services [Live Webinar]

Date: 5/15/2024 - 5/15/2024
Course Status: Available
Facility: Online
Location: Online
Instructor: Jonathan Watkins
Director: Joel Knutson
Level: Review
Audience: Dentists, Hygienists, Assistants, DHA
Quota: 10 - 1000 students
Tuition: $0.00
Hours: 1.00 (Total CDE); 1.00 (DANB Non-Clinical); 1.00 (AGD - 550)
Joint Sponsorship: No
Lecture icon Question and Answer icon

This course will provide attendees with information they need to be able to contact and receive support from the IHS DXE EDR support team for issues they are experiencing with the IHS Dentrix Enterprise EDR. Topics include: Support Avenues, Communication processes and expectations, Self-learning and training, Service agreements, Common support calls including: ADE/BADE & CDT upgrade process, Adding Providers and Staff to Dentrix Enterprise.

Learning Objectives:

Upon completion of this course, participants will be able to:
1.   Identify two [2] ways to access Dentrix [and MiPACS] support.
2.   List three [3] IHS Dentrix EDR Support assistance options.
3.   Understand the EDR Annual Support Agreement requirements to maintain uninterrupted Dentrix support and Service.

Speaker / Presenter:

Jonathan Watkins — For follow-up questions, please contact the speaker at

The speaker has no conflicts of interest to report.

Disclosure Policy:

It is the policy of the Indian Health Service, Division of Oral Health, that faculty/planners disclose any financial or other relationships with commercial companies whose products may be discussed in the educational activity. The Indian Health Service, Division of Oral Health, also requires that faculty disclose any unlabeled or investigative use of pharmaceutical products and medical devices. Images that have been falsified or manipulated to misrepresent treatment outcomes are prohibited.

None of the faculty/planners for this activity has a conflict of interest, and there is no use of unlabeled or investigative pharmaceutical products or medical devices. No images have been falsified or manipulated to misrepresent treatment outcomes.The educational objectives, content, and selection of educational methods and instructors are conducted independent of any commercial entity.

The IHS Division of Oral Health is an ADA CERP Recognized Provider

The IHS Division of Oral Health is an accredited sponsor of continuing education under the American Dental Association Continuing Education Recognition Program (CERP). ADA CERP is a service of the American Dental Association to assist dental professionals in identifying quality providers of continuing dental education. ADA CERP does not approve or endorse individual courses or instructors, nor does it imply acceptance of credit hours by boards of dentistry. Concerns or complaints about a CE provider may be directed to the IHS at IHS CDE Coordinator or to the Commission for Continuing Education Provider Recognition at



Tuition Payment Information:

Tuition Policy:

Tuition must be paid in full 8 weeks prior to the start date of any course. Request for refunds must be received in writing at least two weeks before the course begins. For each refund request, there will be an administrative charge of $100. No refunds will be made to registrants who fail to attend a course. If IHS CDE program cancels a course, then 100% of the tuition will be refunded.