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Indian Health Service The Federal Health Program for American Indians and Alaska Natives

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Office of Information Technology
Information Systems Security Awareness (ISSA)  

Frequently Asked Questions (FAQs)

Q. How do I begin the Information System Security Awareness training?

A: Click the Go Directly to Login button and enter your web account credentials. Then click the My Training button. You can access the training module menu at any time by clicking on Training Status in the left side menu.�

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Q. I am not in the IHS email system, what do I do?

A: After you log in, you will be prompted to enter your information.

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Q. How do I navigate the course?

A: Once you click on the My Training button or the Training Status menu link, you will see a list of the modules you must complete for this year's ISSA training. Click on one to begin.

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Q. If I already started my training, but then had to exit, how do I continue?

A: The system will remember the modules you completed.

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Q. I see a pop-up window that tells me I will be logged out of the system if I don't click OK, what should I do?

A: The IHS Login System shows that pop up if you have not clicked through to a new page in the last 20 minutes. This may happen while you are reading ISSA training information. If you fail to click OK within 3 minutes, you will need to log in again to the Login System.

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Q. I get an error saying Javascript not enabled in the left menu, what do I do?

A: Consult with your local system administrator. This is a browser setting issue that only your local system administrator can solve. Javascript must be enabled.

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Q. How long does the course take?

A: Completion time varies, but normally will not take more than an hour.

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Q. What's required to complete the training?

A: Users must complete all modules presented in the training program, including electronically agreeing to the IHS Rules of Behavior.

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