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Information Systems Security Awareness (ISSA)

Frequently Asked Questions (FAQs)

A: Click the Go Directly to Login button and enter your web account credentials. Then click the My Training button. You can access the training module menu at any time by clicking on Training Status in the left side menu.

A: After you log in, you will be prompted to enter your information.

A: Once you click on the My Training button or the Training Status menu link, you will see a list of the modules you must complete for this year's ISSA training. Click on one to begin.

A: The system will remember the modules you completed.

A: The IHS Login System shows that pop up if you have not clicked through to a new page in the last 20 minutes. This may happen while you are reading ISSA training information. If you fail to click OK within 3 minutes, you will need to log in again to the Login System.

A. There are many reasons why a training video may not play. The first steps to finding a solution is to try the training on a different browser such as Chrome if using Internet Explorer. If that doesn't work, contact your local IT department to see if there are any restrictions at your facility on YouTube videos. If neither of those options yield a solution, or if you have no way of determining if those options will help, please contact the ISSA Support Team using the Contact Us form in the left side navigation menu.

A: Completion time varies, but normally will not take more than an hour.

A: Users must complete all modules presented in the training program, including electronically agreeing to the IHS Rules of Behavior.