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DD0034: Concepts of Dental Clinic Management Part II

 
Date: 3/07/2022 - 3/10/2022
Course Status: Available
Facility: Native American Professional Parent Resources, NAPPR
Location: Albuquerque, NM
Level: Advanced
Audience: Dentists
Quota: 8 - 20 students
Tuition: $280.00
Hours: 28.00 (Total CDE); 28.00 (AGD - 550)
Lecture icon Question and Answer icon Hands on icon Discussion icon
The IHS Division of Oral Health is an ADA CERP Recognized Provider
The IHS Division of Oral Health is an ADA CERP Recognized Provider
Summary:

This highly interactive course will build on management principles from Concepts I and provide participants with knowledge and skills to solve more challenging and complex program problems. Technical, interpersonal and soft skills will be combined in most of the exercises and learning scenarios.

Course begins Monday, March 7 at 1:00 p.m. and ends Thursday, March 10 at 4:00 p.m.
Location: Native American Professional Parent Resources [NAPPR], Albuquerque, NM, 2201 San Pedro NE , Blg. 3, Suite 210, Albuquerque , NM 87110

Monday, March 7, 2022 1:00 PM

Introductions, Logistics, Course Overview, Champany & Tetrev

The Changing World/Learning How to Learn/Information Literacy- Tetrev
As a result of attending this session, attendees will be able to:
•   Identify what the acronym VUCA stands for
•   Name 3 items in their management that have changed in the past year
•   Commit to a practice to improve their information literacy

Attendee Intro- What’s Worked, What Hasn’t, What Haven’t You Tried from Concepts I?

Your Career & Personal Development, Tetrev
As a result of attending this session, attendees will be able to:
•   Identify 1-3 management skills they need to improve
•   Locate a source to acquire those deficient management skills
•   List 3 positive outcomes of improving those management skills

Expectations, Issues

Clinical Efficiency and Effectiveness Intro– Champany,

Tuesday, March 8, 2022 8:00 AM

Analysis of Your Clinic’s Efficiency and Effectiveness– Champany
As a result of attending this session, attendees will be able to:
•   Analyze the data from their clinic [s] for a 12 month period
•   Prioritize 2-3 areas that need improvement from their clinic data
•   Create a plan to improve 1-2 of the improvement areas to include resources, individuals to assist and timeline


Group Projects- Participants with Similar Improvement Areas

Improvement Plan for Your Clinic [How to improve and what you’ll need] – Participants

LUNCH

Public Presentations/Your E&E Plans [Why this change]- Tetrev & Champany
As a result of attending this session, attendees will be able to:
•   Relate the concept of “Why vs. What” in lectures they’ve attended
•   Provide 2 ways to determine the knowledge levels of their audience
•   Determine a significant “why” their staff should buy-in to their clinic change

Managing Change and Transition [and Staff Challenges]- Tetrev
As a result of attending this session, attendees will be able to:
•   Define the difference between a change and a transition
•   List 3 barriers to the transition the change from the identified efficiency and effectiveness improvement
•   List 2 effective ways to overcome the staff or resource barriers

Digital Social Intelligence- Tetrev
As a result of attending this session, attendees will be able to:
•   Prioritize in order, the quality of various communication methods
•   List 3 best practices for improved digital communication
•   Identify a personal area for improvement for digital communication

Wednesday March 9, 2022 8:00 AM

Building Relationships Tetrev
As a result of attending this session, attendees will be able to:
•   List 2 methods to listen better
•   List 4 potential questions to build relationships
•   Identify 1 new relationship to build and 1 existing relationship to improve

Facilitating/Mediating Staff Conflicts- Champany
As a result of attending this session, attendees will be able to:
•   Delineate the difference between mediation and conflict resolution
•   Identify a staff conflict in their clinic that needs mediation
•   List 2 skills needed to mediate staff conflict

Tort Claims- Champany
As a result of attending this session, attendees will be able to:
•   Define a tort
•   Discuss what who is covered by the Federal Tort Claims Act
•   Identify why proper privileging is important in reducing torts


Your Budget
Increasing Third Party Revenues [And Your Budget]- Tetrev
As a result of attending this session, attendees will be able to:
•   Analyze their clinic’s data and demographics to determine potential 3rd Party revenues
•   Define different eligibilities for 3rd party reimbursements
•   List two areas of their clinic’s coding and billing practices that need improvement
LUNCH
Your Budget
Business Case Analysis [BCA Exercise]- Tetrev,
   Hiring Pat Registration/Receptionist
   Changing your staffing pattern [DA’s vs RDH’s vs DDS]
   Third Pty $ to hire contractor/team
   BCA for your efficiency change issue
As a result of attending this session, attendees will be able to:
•   Calculate resources that will be needed for their efficiency improvement
•   List 3 reasons why health and financial improvements are important in BCAs
•   Build a business case for one of the provided situations or their own efficiency improvement project


Personnel Issues- Champany
   Leave Restriction- Champany
   Employees with Performance Issues- Champany,
As a result of attending this session, attendees will be able to:
•   List the components of leave restriction
•   Provide 3 positive outcomes of improving time and attendance in the clinic
•   Discuss the timelines for a performance improvement plan


Thursday March 10, 2022 8:00 AM

Credentialing and Privileging- Champany
As a result of attending this session, attendees will be able to:
•   Describe the difference between credentialing and privileging
•   Identify the credentialing process at their facilities
•   Describe the difference between initial privileging and re-privileging

P.I. For Privileging- Champany
As a result of attending this session, attendees will be able to:
•   List 3 reasons performance improvement is used for privileging
•   List 2 automated methods to collect clinical data for privileging
•   Identify 1 area where their facility’s privileging process should be improved


Patient Complaints [Written and in-person response]- Champany
As a result of attending this session, attendees will be able to:
•   Identify who should be questioned before responding to a formal patient complaint
•   Write a response to a patient complaint
•   Respond in person to a patient complaint


LUNCH

Negotiation Basics- Tetrev
As a result of attending this session, attendees will be able to:
•   Delineate the differences between position vs. interest-based negotiation
•   List 3 best practices for improved negotiations
•   Identify a clinical situation that needs to be negotiated to improve their program

Networking, Garnering Support and Marketing Your Program- Tetrev
As a result of attending this session, attendees will be able to:
•   List 4 reasons their dental program adds to the overall IHS or Tribal Health Program
•   List 2 ways to build credibility with their administration
•   Identify an area [Community, Med Staff, Administration, etc.] that dental should market to

Managing Up- Tetrev
As a result of attending this session, attendees will be able to:
•   Identify an individual or group that doesn’t respond adequately to their requests
•   List 3 best practices for managing up
•   Identify a personal area for improvement for managing up and improving relationships





Learning Objectives:

Upon completion of this course, participants will be able to:
1.   Evaluate the efficiency, effectiveness and productivity of their clinic and design an improvement plan based on priorities and the assessment results.
2.   Develop an intervention to engage staff in improving clinic function using relationships, influence and change management strategies.
3.   Calculate their clinic’s potential revenue generation and utilize those figures to craft a business case analysis to justify new services, equipment and/or staff.

Disclosure Policy:

It is the policy of the Indian Health Service, Division of Oral Health, that faculty/planners disclose any financial or other relationships with commercial companies whose products may be discussed in the educational activity. The Indian Health Service, Division of Oral Health, also requires that faculty disclose any unlabeled or investigative use of pharmaceutical products and medical devices. Images that have been falsified or manipulated to misrepresent treatment outcomes are prohibited.

None of the faculty/planners for this activity has a conflict of interest, and there is no use of unlabeled or investigative pharmaceutical products or medical devices. No images have been falsified or manipulated to misrepresent treatment outcomes.The educational objectives, content, and selection of educational methods and instructors are conducted independent of any commercial entity.

Concerns or complaints about this course may be directed to IHS CDE Coordinator or to ADA CERP (https://ccepr.ada.org/en/ada-cerp-recognition).

Prerequisites:

Participants must have completed Concepts I prior to registering for this course.

Tuition is due only from staff from tribal programs that have taken their HQ dental shares. Tuition Payment is due at least 30 days prior to the start of the course. Please submit tuition payment to the address on the Tuition Payment Form [obtain the form by contacting IHSCDECoordinator@ihs.gov] or downloading from this site

Tuition Payment Information:

Please Make Checks Payable to: Indian Health Service.

Tuition Policy:

Tuition must be paid in full 8 weeks prior to the start date of any course. Request for refunds must be received in writing at least two weeks before the course begins. For each refund request, there will be an administrative charge of $100. No refunds will be made to registrants who fail to attend a course. If IHS CDE program cancels a course, then 100% of the tuition will be refunded.