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DD0035: Concepts of Dental Clinic Management Part III

 
Date: 5/16/2022 - 5/19/2022
Course Status: Available
Facility: Native American Professional Parent Resources, NAPPR
Location: Albuquerque, NM
Level: Advanced
Audience: Dentists
Quota: 8 - 20 students
Tuition: $280.00
Hours: 28.00 (Total CDE); 28.00 (AGD - 550)
Lecture icon Question and Answer icon Hands on icon Discussion icon
The IHS Division of Oral Health is an ADA CERP Recognized Provider
The IHS Division of Oral Health is an ADA CERP Recognized Provider
Summary:

This highly interactive course is designed to build on the management principles of the previous 2 Concepts Courses to provide experienced Tribal and IHS Direct Dental Directors advanced and cutting-edge management skills and begin to build leadership competencies.

Location: Native American Professional Parent Resources [NAPPR] , Albuquerque, NM, 2201 San Pedro NE , Blg. 3, Suite 210, Albuquerque , NM 87110

Course begins Monday, May 16, at 1 p.m. and ends Thursday, May 19, at 4 p.m.

Monday, May 16, 2022

Introductions, Logistics, Course Overview, Course Project

Your Current Leadership Situations as Chief
As a result of attending this session, attendees will be able to:
•   List 3-5 major differences between management and leadership duties
•   Differentiate between formal and informal leadership roles
•   Compare and contrast your management training with peers and administration in your facility

Personal Management and Leadership Mastery- “Shark School”
As a result of attending this session, attendees will be able to:
•   Draw the curve for working on mastery
•   List 3 resources they will use to advance their learning including an instructor/mentor
•   Identify 2 benefits each for span and depth of knowledge or skill

Expectations, Issues

Tuesday, May 17, 2022

Engaging Your Staff in Meetings
As a result of attending this session, attendees will be able to:
•   Name 3 benefits of staff engagement during meetings
•   List 2 ways to get staff physically engaged
•   List 3 questions that can be asked of staff to generate discussion/interest


Knowledge Management
As a result of attending this session, attendees will be able to:
•   Draw a model of how knowledge is stored now at their cliics
•   List 4 potential costs to the program if a sole knowledge-holder leaves
•   Identify 3 key activities in knowledge management



Getting Your Message to Stick
As a result of attending this session, attendees will be able to:
•   Identify 4 of the 6 Heath Brothers’ words for the acronym “success”
•   List 3 ways to make their messages simpler
•   Relate 2 personal stories you can use in a presentation about a change in clinic

LUNCH

Using Information/Data for Decisions
As a result of attending this session, attendees will be able to:
•   Identify the method the CEO and CMO use to make decisions in their clinics
•   Identify which data to use for clinic scheduling decisions
•   Discuss the appropriate amount of data to have prior to final decision

Primal Leadership & Six Influence Strategies
As a result of attending this session, attendees will be able to:
•   Select your usual leadership style
•   Of the 6 Leadership Styles, identify which style 1 or 2 they should use more
•   Identify 3 benefits they will realize by using more resonant leadership behaviors

Motivational Interviewing
As a result of attending this session, attendees will be able to:
•   Discriminate the difference between motivational interviewing and routine questioning
•   List 2 skills you need to improve to perform motivational interviewing
•   Identify 3 situations in their clinic to utilize motivational interviewing

Wednesday, May 18, 2022

Advanced Conversation Skills
As a result of attending this session, attendees will be able to:
•   Identify 3 nonfunctional conversation habits they engage in
•   List 3 nonverbal actions they can use to improve conversations
•   Respond to a partner’s conversation with recollection of ¾ of the ideas partner shared

Negotiation Strategies of the FBI
As a result of attending this session, attendees will be able to:
•   Use 2 of Voss’ negotiation tactics in a practice exercise
•   Identify a clinic situation that needs to be negotiated and diagnose 2 of the partner’s motivations.
•   Use 3 of Voss’ FBI tactics to negotiate your clinic situation

Psychological Safety in Your Clinic
As a result of attending this session, attendees will be able to:
•   List 3 habits they engage in that deters psychological safety in their clinic
•   List 2 process barriers in their clinical situation that needs to change to improve psychological safety
•   List 3 positive outcomes of improving psychological safety in their clinic

LUNCH

Conflict Management Beyond Mediation
As a result of attending this session, attendees will be able to:
•   List 2 positive and 2 negative outcomes of clinic conflict
•   Respond to a volatile situation with 2 conflict-reducing actions
•   Identify 4 questions that can be used to lower barriers between individuals in conflict

Advanced Social Intelligence, Managing up, Pathologic personalities
As a result of attending this session, attendees will be able to:
•   List the 3 pathologic personality types
•   Model how to respond to 1 of the 3 pathologic personality type
•   Identify 2 methods to influence one of your supervisors

The Power of Questions
As a result of attending this session, attendees will be able to:
•   Identify 3 positive outcomes of focusing on questions in conversation
•   List 3 important things appropriate questions will uncover about your discussion partner
•   List 1 question each to “open up” a subordinate, colleague and supervisor

Thursday, May 19, 2022

Delegation- Constructive, Developmental and Functional
As a result of attending this session, attendees will be able to:
•   Describe the differences of the 3 types of delegation
•   Discuss how to diagnose which delegation type is appropriate for given situations
•   List 3 positive outcomes of effective delegation

Advocacy, Recommendations and References
   Reference Exercise
Letter of Recommendation Exercise
As a result of attending this session, attendees will be able to:
•   Discuss the difference between letters of reference and recommendation
•   Identify 3 different situations where a letter of reference is more appropriate than recommendation
•   Write an accurate letter of recommendation for yourself


Quality of Care
As a result of attending this session, attendees will be able to:
•   Describe the difference between Quality Assurance and Quality Improvement
•   Name three levels of Quality Assurance
•   Describe quality in Dentistry according to the Kellogg Foundation

Medical/Dental Staff Process and Professional Review Action
As a result of attending this session, attendees will be able to:
•   Define the rights of a dentist under the Medical Staff Process
•   Name three sanctions which can be taken against a provider’s privileges
•   Describe the difference between an adverse action and a professional review action

LUNCH

Range- The Advantage of Having Multiple Skills
As a result of attending this session, attendees will be able to:
•   Discuss the positive attributes of span and depth
•   Identify 3 areas of span or range that you would benefit from as a dental director
•   Identify a mentor who could instruct you in gaining a new non-dental skill

Course Project Presentation

The Science of Recognition
As a result of attending this session, attendees will be able to:
•   Identify the ratio of positive to corrective feedback that high-performing teams use
•   Discuss the difference between externally motivated and internally motivated individuals
•   Create a highlight reel for one of your classmates

Learning Objectives:

Upon completion of this course, participants will be able to:
1.   develop personal goals for continual learning and personal growth in areas such as listening, negotiating and influence in the betterment of their programs.
2.   differentiate which leadership techniques and styles are appropriate for their situation and create plans to utilize those skills to solve problems and improve their program
3.   utilize learning principles such as knowledge-sharing, learning cultures and delegation assignments to craft a staff development plan for their program.

Disclosure Policy:

It is the policy of the Indian Health Service, Division of Oral Health, that faculty/planners disclose any financial or other relationships with commercial companies whose products may be discussed in the educational activity. The Indian Health Service, Division of Oral Health, also requires that faculty disclose any unlabeled or investigative use of pharmaceutical products and medical devices. Images that have been falsified or manipulated to misrepresent treatment outcomes are prohibited.

None of the faculty/planners for this activity has a conflict of interest, and there is no use of unlabeled or investigative pharmaceutical products or medical devices. No images have been falsified or manipulated to misrepresent treatment outcomes.The educational objectives, content, and selection of educational methods and instructors are conducted independent of any commercial entity.

Concerns or complaints about this course may be directed to IHS CDE Coordinator or to ADA CERP (https://ccepr.ada.org/en/ada-cerp-recognition).

Prerequisites:

Participants must have completed Concepts I and II prior to registering.

Tuition is due only from staff from tribal programs that have taken their HQ dental shares. Tuition Payment is due at least 30 days prior to the start of the course. Please submit tuition payment to the address on the Tuition Payment Form [obtain the form by contacting IHSCDECoordinator@ihs.gov] or downloading from this site.

Tuition Payment Information:

Please Make Checks Payable to: Indian Health Service.

Tuition Policy:

Tuition must be paid in full 8 weeks prior to the start date of any course. Request for refunds must be received in writing at least two weeks before the course begins. For each refund request, there will be an administrative charge of $100. No refunds will be made to registrants who fail to attend a course. If IHS CDE program cancels a course, then 100% of the tuition will be refunded.