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Indian Health Service The Federal Health Program for American Indians and Alaska Natives

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Service Desk

Help Desk
 

Who should I call?

Area IT Service Desk

Provides support for Area and Facility systems

  • IHS Network Password Reset
  • RPMS Passcodes/Verification Codes
  • Active Directory Assistance
  • Local printers
  • Local desktop support
  • Local facilities
  • VPN Login Failure
  • Resource Patient Management System (RPMS)

Area IT Service Desk

National IT Service Desk

Provides system support for IT Service Desk Technicians

  • Citrix VPN -Remote Access
  • Website Blocks
  • Internet Outages
  • Network connectivity
  • Anti-virus Protection
  • National Patient Information Reporting System (NPIRS)
  • IHS.gov Websites
  • LISTSERV lists
  • RPMS Assistance

National IT Service Desk

HQ IT Service Desk

For Headquarters Employee/Contractor

  • Desktop Support
  • IHS Network Password Reset
  • Address bookquestions/updates
  • Local printers
  • VPN Login Failure
  • Videoconferencing
  • Data access/restores

Headquarters IT Service Desk