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2017 Catalog: All Courses

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DE0009: Problem Solving Among Co-Workers

Date: 10/01/2016 - 9/30/2017
Course Status: Cancelled
Facility: Online
Location: Online
Instructor: Thomas Taylor
Director: Timothy Ricks
Level: Basic
Audience: Dentists, Hygienists, Assistants, Support Staff
Quota: 0 - 10000 students
Tuition: $0.00
Hours: 2.00 (Total CDE); 2.00 (DANB Non-Clinical); 2.00 (AGD - 550)
Joint Sponsorship: No
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Whether working with clients or colleagues, having good problem-solving skills enhance collaboration and team work. Working together as a team can enhance work satisfaction, increase productivity, provide support and improve personal connections. Instead of trying to solve problems once they have occurred, problem-solving models provide a framework to tackle problems as they arise. In this training, you will see a problem unfolding and have the opportunity to view and practice problem-solving skills.
The training consists of a series of short videos with quiz questions and coaching on problem solving skills, a short quiz and an evaluation.

Course developed February, 2008; reviewed March, 2011.

Learning Objectives:

At the end of this training, you will be able to:

  • Identify the steps in problem solving
  • Apply skills that enhance problem solving
  • Describe related communication skills that enhance problem solving [i.e., listening skills, nonverbal communication, questioning and reflection]
  • Describe one change you can make in your practice as a result of completing this training

Speaker / Presenter:

Thomas Taylor — Personal Description / Biography not available. For follow-up questions, please contact the speaker at

Disclosure Policy:

It is the policy of the Indian Health Service, Division of Oral Health, that faculty/planners disclose any financial or other relationships with commercial companies whose products may be discussed in the educational activity. The Indian Health Service, Division of Oral Health, also requires that faculty disclose any unlabeled or investigative use of pharmaceutical products and medical devices. Images that have been falsified or manipulated to misrepresent treatment outcomes are prohibited.

None of the faculty/planners for this activity has a conflict of interest, and there is no use of unlabeled or investigative pharmaceutical products or medical devices. No images have been falsified or manipulated to misrepresent treatment outcomes.The educational objectives, content, and selection of educational methods and instructors are conducted independent of any commercial entity.

The IHS Division of Oral Health is an ADA CERP Recognized Provider

The IHS Division of Oral Health is an accredited sponsor of continuing education under the American Dental Association Continuing Education Recognition Program (CERP). ADA CERP is a service of the American Dental Association to assist dental professionals in identifying quality providers of continuing dental education. ADA CERP does not approve or endorse individual courses or instructors, nor does it imply acceptance of credit hours by boards of dentistry. Concerns or complaints about a CE provider may be directed to the IHS at IHS CDE Coordinator or to the Commission for Continuing Education Provider Recognition at


You must have a computer with internet access and a browser such as Internet Explorer. You must also have Flash 8 Player installed on your computer to watch the videos. Click on the "Flash" link in the bottom navigation menu to install the player, if necessary. If you have trouble viewing any of these video trainings, contact us for alternate viewing options at

Tuition Payment Information:

Tuition Policy:

Tuition must be paid in full 8 weeks prior to the start date of any course. Request for refunds must be received in writing at least two weeks before the course begins. For each refund request, there will be an administrative charge of $100. No refunds will be made to registrants who fail to attend a course. If IHS CDE program cancels a course, then 100% of the tuition will be refunded.