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2017 Catalog: All Courses

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DE0006: Building Relationships with Clients

Date: 10/01/2016 - 9/30/2017
Course Status: Completed
Facility: Online
Location: Online
Director: Timothy Ricks
Level: Basic
Audience: Dentists, Assistants, Support Staff, Hygienists
Quota: 0 - 10000 students
Tuition: $0.00
Hours: 2.00 (Total CDE); 2.00 (DANB Non-Clinical); 2.00 (AGD - 550)
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You want to be effective with every client, but sometimes it feels like you are not only ineffective, you might even be bothersome. This training will help you improve your communication skills. You will learn to listen better, hear what your client is really saying, and therefore know what kind of information will really help them. Plus, you’ll get to test the techniques presented, so the next time you meet with your client, you’ll be ready to listen and be heard.
The training consists of two interviews, a coaching session on basic communication skills and a discussion of these skills, a short quiz and a practice session to gain experience.

Course developed February, 2008; reviewed March, 2011.

Learning Objectives:

At the end of this training, you will be able to:

  • Identify six techniques important in building relationships with clients to enhance lifestyle change
  • Apply the six techniques in a simulated counseling session
  • Describe one change you can make in your practice as a result of completing this training

Disclosure Policy:

It is the policy of the Indian Health Service, Division of Oral Health, that faculty/planners disclose any financial or other relationships with commercial companies whose products may be discussed in the educational activity. The Indian Health Service, Division of Oral Health, also requires that faculty disclose any unlabeled or investigative use of pharmaceutical products and medical devices. Images that have been falsified or manipulated to misrepresent treatment outcomes are prohibited.

None of the faculty/planners for this activity has a conflict of interest, and there is no use of unlabeled or investigative pharmaceutical products or medical devices. No images have been falsified or manipulated to misrepresent treatment outcomes.The educational objectives, content, and selection of educational methods and instructors are conducted independent of any commercial entity.

The IHS Division of Oral Health is an ADA CERP Recognized Provider

The IHS Division of Oral Health is an accredited sponsor of continuing education under the American Dental Association Continuing Education Recognition Program (CERP). ADA CERP is a service of the American Dental Association to assist dental professionals in identifying quality providers of continuing dental education. ADA CERP does not approve or endorse individual courses or instructors, nor does it imply acceptance of credit hours by boards of dentistry. Concerns or complaints about a CE provider may be directed to the IHS at IHS CDE Coordinator or to the Commission for Continuing Education Provider Recognition at


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Tuition Payment Information:

Tuition Policy:

Tuition must be paid in full 8 weeks prior to the start date of any course. Request for refunds must be received in writing at least two weeks before the course begins. For each refund request, there will be an administrative charge of $100. No refunds will be made to registrants who fail to attend a course. If IHS CDE program cancels a course, then 100% of the tuition will be refunded.