Skip to site content

2017 Catalog: Assistant Courses

To view other courses in this category, use the “Previous” and “Next” buttons. To select this course and request approval, please login. Need more help reading this page?

DA0027: Orthodontic Assistant Training - Customer Service, Teamwork, Accountability, & Efficiency

Date: 11/15/2016 - 1/17/2017
Course Status: Completed
Facility: Albuquerque IHS Dental Clinic
Location: Albuquerque , NM
Instructor: Jonathan Chiang
Director: Jonathan Chiang
Level: Basic
Audience: Assistants
Quota: 2 - 10 students
Tuition: $0.00
Hours: 5.50 (Total CDE); 5.50 (DANB Non-Clinical); 5.50 (AGD - 551)
Joint Sponsorship: No
Lecture icon Question and Answer icon

This 3-part CDE course, available to the dental assistants at the Albuquerque IHS Dental Clinic, is designed to discuss the importance of teamwork, using the example of Walt Disney, and to discuss how to become more accountable and efficient in the orthodontic practice.

Learning Objectives:

Upon completion of this 3-part course, participants will be able to:
1. Describe characteristics of a quality orthodontic dental assistant;
2. Utilize different methods to enhance communications with patients; and
3. Explain how to improve accountability and efficiency in an orthodontic practice.

Speaker / Presenter:

Jonathan Chiang — For follow-up questions, please contact the speaker at

Disclosure Policy:

It is the policy of the Indian Health Service, Division of Oral Health, that faculty/planners disclose any financial or other relationships with commercial companies whose products may be discussed in the educational activity. The Indian Health Service, Division of Oral Health, also requires that faculty disclose any unlabeled or investigative use of pharmaceutical products and medical devices. Images that have been falsified or manipulated to misrepresent treatment outcomes are prohibited.

None of the faculty/planners for this activity has a conflict of interest, and there is no use of unlabeled or investigative pharmaceutical products or medical devices. No images have been falsified or manipulated to misrepresent treatment outcomes.The educational objectives, content, and selection of educational methods and instructors are conducted independent of any commercial entity.

The IHS Division of Oral Health is an ADA CERP Recognized Provider

The IHS Division of Oral Health is an accredited sponsor of continuing education under the American Dental Association Continuing Education Recognition Program (CERP). ADA CERP is a service of the American Dental Association to assist dental professionals in identifying quality providers of continuing dental education. ADA CERP does not approve or endorse individual courses or instructors, nor does it imply acceptance of credit hours by boards of dentistry. Concerns or complaints about a CE provider may be directed to the IHS at IHS CDE Coordinator or to the Commission for Continuing Education Provider Recognition at



Tuition Payment Information:


Tuition Policy:

Tuition must be paid in full 8 weeks prior to the start date of any course. Request for refunds must be received in writing at least two weeks before the course begins. For each refund request, there will be an administrative charge of $100. No refunds will be made to registrants who fail to attend a course. If IHS CDE program cancels a course, then 100% of the tuition will be refunded.