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2021 Catalog: All Courses

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DD0036: Area Dental Officers' Concepts II [Virtual]

Date: 3/17/2021 - 5/05/2021
Course Status: Full
Facility: Online
Location: Online
Level: Basic
Audience: Dentists
Quota: 1 - 10 students
Tuition: $0.00
Hours: 10.00 (Total CDE); 10.00 (AGD - 550)
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The IHS Division of Oral Health is an ADA CERP Recognized Provider
The IHS Division of Oral Health is an ADA CERP Recognized Provider


This course is for new Area Dental Officers and will provide the attendees with a basic understanding of the structure of IHS, Public Law 93-638, Budgets for local clinics and personnel management systems in dental clinics. The course will also cover how to assist dental directors with local clinic management issues such as quality assurance/improvement, efficiency/effectiveness, the electronic dental record and how to develop or amend existing policies and procedures. Finally, the curriculum will provide attendees an understanding of how an Area Dental Officer can improve individual field clinics by performing program reviews.

Learning Objectives:

Upon completion of this course, the participant will be able to:

1. Describe the organizational structure of the Indian Health Service, including IHS Areas, types of program management, key leaders, etc.;
2. Understand the IHS Division of Oral Health standards related to clinical productivity, efficiency and effectiveness and be able to utilize these standards in a practical setting;
3. Distinguish between the four types of personnel systems with regard to recruitment, salary, benefits, performance evaluations, discipline, retirement, etc.;
4. Explain the differences between a private practice and public health dental model and the rationale behind clinical concepts such as levels of care, open access, the Government Performance and Results Act [GPRA] as they relate to the public health model; and
5. Develop a workplan that incorporates the needs of internal and external customers, reflects priorities of these stakeholders, and follows a logical sequence

Disclosure Policy:

It is the policy of the Indian Health Service, Division of Oral Health, that faculty/planners disclose any financial or other relationships with commercial companies whose products may be discussed in the educational activity. The Indian Health Service, Division of Oral Health, also requires that faculty disclose any unlabeled or investigative use of pharmaceutical products and medical devices. Images that have been falsified or manipulated to misrepresent treatment outcomes are prohibited.

None of the faculty/planners for this activity has a conflict of interest, and there is no use of unlabeled or investigative pharmaceutical products or medical devices. No images have been falsified or manipulated to misrepresent treatment outcomes.The educational objectives, content, and selection of educational methods and instructors are conducted independent of any commercial entity.

Concerns or complaints about this course may be directed to IHS CDE Coordinator or to ADA CERP (


Must be an Area Dental Officer or IHS Headquarters Division of Oral Health Staff hired within the past 5 years in this position.

Tuition Payment Information:

Tuition Policy:

Tuition must be paid in full 8 weeks prior to the start date of any course. Request for refunds must be received in writing at least two weeks before the course begins. For each refund request, there will be an administrative charge of $100. No refunds will be made to registrants who fail to attend a course. If IHS CDE program cancels a course, then 100% of the tuition will be refunded.