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DD0033: Concepts of Dental Clinic Management I

 
Date: 4/25/2022 - 4/28/2022
Course Status: Completed
Facility: Native American Professional Parent Resources, NAPPR
Location: Albuquerque, NM
Level: Basic
Audience: Dentists
Quota: 8 - 20 students
Tuition: $280.00
Hours: 28.00 (Total CDE); 28.00 (AGD - 550)
Lecture icon Question and Answer icon Hands on icon
The IHS Division of Oral Health is an ADA CERP Recognized Provider
The IHS Division of Oral Health is an ADA CERP Recognized Provider
Summary:

This course provides new dental directors basic principles in clinic management. As an introductory course it provides traditional and cutting-edge management theory and uses actual case examples as practice skills needed to direct a local dental program. It is the first of a three-course series.

Note: Course starts on Monday, April 25, at 1:00 PM and will finish Thursday, April 28, at 4:00 PM
Location: Native American Professional Parent Resources [NAPPR] , Albuquerque, NM, 2201 San Pedro NE , Blg. 3, Suite 210, Albuquerque , NM 87110


Monday, April 25, 1:00 PM
Introductions, Logistics, Course Overview

Clinical Efficiency and Effectiveness Intro- Champany,

Defining an IHS Dental Director’s Job- Champany & Group
As a result of attending this session, attendees will be able to:
•   List 7 different duties a dental director is responsible for
•   Identify 2 duties that you were unaware prior to this day you were responsible for
•   List 2 duties that you have credible strengths in

Transitioning from Clinician to Supervisor- Crafting Your Career and Personal Development [Second Curves]- Tetrev
As a result of attending this session, attendees will be able to:
•   Describe a sigmoid learning curve
•   List the 4 terms for the acronym VUCA
•   Identify 1-3 areas of management that you need to improve

Expectations, Issues-

Successful Indian Health Program- Group
As a result of attending this session, attendees will be able to:
•   List 4 oral health measures IHS dental programs should strive to improve
•   Identify 3 program management measures that dental clinics should accomplish
•   List 2 staff outcomes that reflect a successful dental program

Tuesday, April 26, 8:00 AM

Assessment of Your Clinic’s Efficiency and Effectiveness – Champany

Analysis/Improvement of Your Clinic’s Efficiency and Effectiveness – Participants
As a result of attending this session, attendees will be able to:
•   List 3 different indicators of clinical productivity
•   Analyze their clinic’s data for efficiency, effectiveness and productivity
•   Identify 1-3 areas their clinic needs to improve to approximate IHS standards

LUNCH
Presentations of Lessons Learned/Participants in Groups

Employee Engagement- Your Key to Productivity and Satisfaction- Tetrev
As a result of attending this session, attendees will be able to:
•   Define 2 different measures that indicate employee engagement
•   List 3 activities a supervisor can engage in to improve engagement in staff
•   Identify the engagement level of 10 different staff members in their program

Social Intelligence Part I- Tetrev
As a result of attending this session, attendees will be able to:
•   List 3 groups of stakeholders that are affected by poor social intelligence
•   Discuss the difference between social awareness and social facility
•   Define empathic accuracy and discuss its importance

Management Basics- Tetrev
As a result of attending this session, attendees will be able to:
•   Delineate the concept of considering staff to be more like chess or checkers.
•   Identify importance of discovering motivations in staff
•   Prioritize where their best return on investment will be in staff improvement
   

Wednesday, April 27, 8:00 AM

Recruiting- Tetrev
As a result of attending this session, attendees will be able to:
•   List 4 things to prepare for a recruit’s site visit
•   Ask appropriate questions during a practice recruit interview
•   Given 3 choices, pick the candidate most appropriate for their clinic situation

Your Budget-Where the Money Comes From- Tetrev
Monitoring your Budget, Commitment Registers, Third Party Spending Plan- Champany
As a result of attending this session, attendees will be able to:
•   List 3 program costs that dental [Tribal or IHS] funds can be used for
•   Identify 2 costs that purchase referred care can used for other than a referral
•   Balance a dental budget that is projected to be in a deficit prior to year end

LUNCH
Employee Performance Management- Champany and Tetrev
   Performance Expectations, Plans, PMAPs- Rick
   Performance Appraisals w/ Exercise- Steve
As a result of attending this session, attendees will be able to:
•   List 3 important steps the supervisor is responsible for in managing an employee’s performance plan
•   Develop a performance standard that can be an “On/Off” measure
•   Identify 2 negative outcomes each for both too lenient and too stringent performance appraisals


Personnel Issues
Standards of Conduct [Conduct vs. Performance]- Tetrev,
As a result of attending this session, attendees will be able to:
•   Identify where they can locate their program’s standards of conduct
•   Discriminate between breaches of conduct and poor performance among 10 situations
•   List 3 conduct standards that are in both IHS and Tribal programs

Thursday, April 28, 8:00 AM

Personnel Issues Continued
Conducting an Investigation- Champany, Tetrev
Progressive Discipline- Tetrev
As a result of attending this session, attendees will be able to:
•   Describe what an “Opportunity to Provide Information” form is used for
•   Identify who should be interviewed in a complicated conduct situation
•   Identify 3 reasons to conduct an administrative investigation prior to discipline

Awards, [Criteria, Pay for Performance and Writing Exercise]- Champany
As a result of attending this session, attendees will be able to:
•   List 3 reasons to write more awards than they are writing at present
•   Identify how much cash an employee can be awarded for a project
•   Write an award for one of their employees that can be used upon return to clinic

LUNCH
Running a Staff Meeting- Champany
As a result of attending this session, attendees will be able to:
•   Discuss 3 ways to increase engagement of meeting attendees
•   Identify 4 different “housekeeping” activities that must be done for meetings
•   List 2 activities to improve their current staff meetings

Participant Meeting Presentations [Goals- Eff & Eff item]
•   START ANYWHERE! [Burkus- Thresholds & Goals]
•   Info sharing [Who and How]
•   What to Change/Improve [Dictatorial, Democratic, Work Group?]
•   Progress update [Who, When, How]
As a result of attending this session, attendees will be able to:
•   Advocate in a presentation for their E&E or Productivity improvement
•   Visually display a timeline for their improvement
•   Detail responsibilities and appropriate staff assignments

Your Network- Chiefs’ Listserve, Chiefs’ Conference Calls, Chiefs’ Web Site,
Area or Local Dental Directors’ Interactions, Finding a Mentor,
As a result of attending this session, attendees will be able to:
•   Draw their “ego-centric” network
•   Analyze their network for diversity
•   List 3 individuals they should add to their network


Learning Objectives:

1.   Analyze their clinic’s production data and evaluate the efficiency, effectiveness and productivity of their clinic in comparison to IHS-wide benchmarks and standards.
2.   Demonstrate understanding of performance management and construct written awards, disciplinary actions, and performance standards.
3.   Display competence in interpersonal exchanges by successfully engaging in recruiting interviews, performance appraisals and verbal disciplinary warning scenarios.

Disclosure Policy:

It is the policy of the Indian Health Service, Division of Oral Health, that faculty/planners disclose any financial or other relationships with commercial companies whose products may be discussed in the educational activity. The Indian Health Service, Division of Oral Health, also requires that faculty disclose any unlabeled or investigative use of pharmaceutical products and medical devices. Images that have been falsified or manipulated to misrepresent treatment outcomes are prohibited.

None of the faculty/planners for this activity has a conflict of interest, and there is no use of unlabeled or investigative pharmaceutical products or medical devices. No images have been falsified or manipulated to misrepresent treatment outcomes.The educational objectives, content, and selection of educational methods and instructors are conducted independent of any commercial entity.

Concerns or complaints about this course may be directed to IHS CDE Coordinator or to ADA CERP (https://ccepr.ada.org/en/ada-cerp-recognition).

Prerequisites:

Tuition is due only from staff from tribal programs that have taken their HQ dental shares. Tuition Payment is due at least 30 days prior to the start of the course. Please submit tuition payment to the address on the Tuition Payment Form [obtain the form by contacting IHSCDECoordinator@ihs.gov] or downloading from this site

Tuition Payment Information:

Please Make Checks Payable to: Indian Health Service.

Tuition Policy:

Tuition must be paid in full 8 weeks prior to the start date of any course. Request for refunds must be received in writing at least two weeks before the course begins. For each refund request, there will be an administrative charge of $100. No refunds will be made to registrants who fail to attend a course. If IHS CDE program cancels a course, then 100% of the tuition will be refunded.