2023 Catalog: All Courses
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DE0535: IHS Monthly EDR Series: Accessing Dentrix Enterprise EDR Support [Recorded Webinar]
This course is designed to provide attendees with resources they need to be able to contact and receive support from the appropriate support group for issues they are experiencing with the Dentrix Enterprise EDR. Topics include Support Avenues, Communication processes and expectations, Self-learning and training, Service agreements, Common support calls including: ADE/BADE & CDT upgrade process, Adding Providers and Staff to Dentrix Enterprise.
Following the presentation, the attendee will be able to:
1. Identify two  ways to access Dentrix [and MiPACS] support
2. List three  IHS Dentrix EDR Support assistance [Help function in Dentrix; EDR Website; Phone to Dentrix Help Desk]
3. Understand the EDR Annual Support Agreement requirements to maintain uninterrupted Dentrix support and Service
It is the policy of the Indian Health Service, Division of Oral Health, that faculty/planners disclose any financial or other relationships with commercial companies whose products may be discussed in the educational activity. The Indian Health Service, Division of Oral Health, also requires that faculty disclose any unlabeled or investigative use of pharmaceutical products and medical devices. Images that have been falsified or manipulated to misrepresent treatment outcomes are prohibited.
None of the faculty/planners for this activity has a conflict of interest, and there is no use of unlabeled or investigative pharmaceutical products or medical devices. No images have been falsified or manipulated to misrepresent treatment outcomes.The educational objectives, content, and selection of educational methods and instructors are conducted independent of any commercial entity.
The IHS Division of Oral Health is an accredited sponsor of continuing education under the American Dental Association Continuing Education Recognition Program (CERP). ADA CERP is a service of the American Dental Association to assist dental professionals in identifying quality providers of continuing dental education. ADA CERP does not approve or endorse individual courses or instructors, nor does it imply acceptance of credit hours by boards of dentistry. Concerns or complaints about a CE provider may be directed to the IHS at IHS CDE Coordinator or to the Commission for Continuing Education Provider Recognition at CCEPR.ada.org
Tuition must be paid in full 8 weeks prior to the start date of any course. Request for refunds must be received in writing at least two weeks before the course begins. For each refund request, there will be an administrative charge of $100. No refunds will be made to registrants who fail to attend a course. If IHS CDE program cancels a course, then 100% of the tuition will be refunded.