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FY 2018-2019

PriorityDescriptionRankingSupports IHS Priority
Health Information Technology (Health IT) Modernization Description is being developed. 1 People, Partnerships, Quality, and Resources
Human Capital Management for IT Support the Human Capital Management Plan for IT including development of an annual work plan in collaboration with the IHS Headquarters, Area Office, and Service Unit Chief Information Officers to carry out strategic direction and development of a strategic management infrastructure which recognizes the expanding role of IT. This includes review and revision of policies for recruitment, hiring, retention, employee development, and incentives to ensure that the Agency is able to attract and retain highly qualified IT staff, given the highly competitive market. 2 People
Practice Management Continue to improve the IHS practice management suite of software applications integrated into the IHS health information system and aligned with the Purchased/Referred Care program (formerly known as Contract Health Services). 3 Resources
Tribal Shares Work with Tribal organizations to execute a mutually beneficial, cooperative plan for calculation of the Office of Information Technology’s Tribal shares addressing services provided, service level agreements, service delivery process, development agreements, communications, education of stakeholders, and marketing. Complete and implement the IT Service Catalog. 4 Partnerships
Quality Support all IHS/Tribal/Urban (I/T/U) programs to have the resources needed to meet IHS initiatives and regulatory requirements for improving patient care. It also includes improving patient and I/T/U program outcomes using data analytics to promote quality care and population health. 5 Quality and Resources
Usability Definition: The degree in which information technology can be used by stakeholders to achieve quantified objectives with effectiveness, efficiency, and satisfaction in a quantified context of use.

Improve usability of clinical information systems, focusing on IHS priorities, to enhance the I/T/U health systems’ ability to provide high-quality patient care; support team-based care; promote care coordination; offer modularity and configurability; reduce cognitive workload; promote data liquidity (the right data is provided to the right person at the right time); and to facilitate patient engagement. This embodies:

• Including end users in design and implementation decisions.
• Performing human factor testing as a part of software development.
• Defining and monitoring key factors of usability for products.
6 People, Quality, and Resources