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About the Office of Quality

A male patient and a female and a male medical staff.

The plan to create the IHS Office of Quality was developed in consultation with the Tribes served by IHS in response to challenges in delivering quality health care in Indian Country.

We aim to strengthen the agency’s ongoing efforts to ensure the delivery of high-quality health care at federally operated facilities serving American Indian and Alaska Native people.

The Director of the IHS Office of Quality is Juliana Sadovich.

Four Quality Divisions

The Office of Quality is organized into four Divisions:

Quality Assurance - Develops and implements programs to promote sustained compliance with relevant federal regulations, accreditation and professional standards; provides accreditation planning assistance and resource management; and creates programs to manage credentialing standards and policies; Patient Safety and Clinical Risk Management - Develops and implements programs to promote patient safety and reduce adverse events through technological innovation, attention to details and implementation of high-reliability quality improvement science; Innovation and Improvement - Develops and implements programs to increase quality improvement capacity within the Indian health system; leads change management to embrace new models of care delivery and enhance efficiency; and develops and implements programs for training, leadership development and skill building; Enterprise Risk Management (ERM) and Internal Controls - Coordinates with key IHS offices to ensure cross-cutting agency strategic planning, management and coordination of ERM and internal controls across IHS; sets program goals; and monitors and evaluates progress in compliance with all applicable requirements.

Quality Portal

We created the IHS Quality Portal to provide a collaborative learning environment to support quality improvement and Patient Centered Medical Home PCMH) education and resource sharing. The Quality Portal is a password-protected area where staff from IHS, Tribal and Urban Indian (I/T/U) facilities can share Quality Improvement (QI) resources and event listings, consult with subject matter experts and discuss QI questions and pathways to PCMH recognition.

Log in to the Portal — or register for access.